Full Time Call Center Representative

Job Details

Level

Entry

Job Location

Operations Center - Lubbock, TX

Secondary Job Location(s)

Undisclosed

Remote Type

N / A

Position Type

Full Time

Education Level

Undisclosed

Salary Range

Undisclosed

Travel Percentage

Undisclosed

Job Shift

Undisclosed

Job Category

Customer Service

Description

First United Bank is accepting applications for a Full Time Call Center Representative in our Operations Center.

As a Call Center Representative, you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning bank operations, regulations, transaction processing, and other inquiries as required by business objectives.

Additional responsibilities include :

• Identifying customer needs and suggesting appropriate resolutions, products, and services
• Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions
• This position will require you to be on the phone most of the workday
• Scan customer and bank documentation into our information system throughout the day
• Maintenance customer accounts
• Stuff and send out various notices from the bank to customers
• Send documentation to the branches for customer's attention
• Participate in job specific training, various bank training programs, and complies with BSA, AML and all bank policies and procedures as required

Qualifications

Minimum Qualifications : We are seeking individuals who will provide professional, reliable, and prompt service to our customers.The ideal candidate will have :

First United Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.