Employee Benefits Account Manager

Employee Benefits Account Manager

About Acrisure :

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.

Job Summary :

The Account Manager (AM) is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate efficient and effective responses. This role requires subject matter expertise in client services and coordination accurate insurance processing and customer experience delivery.

Responsibilities :

Leverage knowledge and expertise in client services insurance processing and customer experience to develop coach and assist Account Associates and other team members.

Ensures service standards are met trends are identified and process improvements are implemented on the team.

Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success.

Manages the new business and renewal process as well as oversees day to day client changes.

Accountable for client service delivery through : High and / or increased client retention Rounding of accounts Referrals and Uneventful renewals.

Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information and insurance markets for a timely response of quotes.

Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan and the plan is executed. Creates accurate proposal / deliverable for the Producers and Service Teams to utilize at client renewal meeting.

Reviews quotes for accuracy against supporting documents.

Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file.

Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests.

Requirements :

Current Health & Life insurance license or willing to obtain for the state in which your agency office is located preferred.

Must be comfortable in an electronic environment with strong computer skills.

Strong working knowledge of Word PowerPoint and Excel.

Excellent people skills and ability to work well in a team environment.

Excellent verbal and written communication skills.

Strong organizational skills and attention to detail.

Education / Experience :

Bachelors Degree in a Business or related field OR equivalent relevant experience

A minimum of 3 years experience within the insurance industry or business-related experience

#LI-AS1

#LI-Hybrid

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us :

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including :

Physical Wellness : Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Mental Wellness : Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness : Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Family Care : Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

California Residents : Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy .

Recruitment Fraud : Please visit here to learn more about our Recruitment Fraud Notice .

Welcome your new opportunity awaits you.

Required Experience :

Manager

Key Skills

Vendor Management,Fmla,HIPAA,Analysis Skills,Benefits Administration,HRIS,Filing,Payroll,Employment & Labor Law,ADP,Human Resources,Workday

Employment Type : Full-Time

Experience : years

Vacancy : 1