Technical Integration Manager

Overview

As a Technical Implementation Manager at Regard, you will provide technical project management support throughout customer integration and onboarding. You will partner with the clients Customer Success Manager and Provider Success Manager to execute strategies that support the overall health of the account, including timely execution of implementation and training plans, fostering relationships with key client stakeholders, and identifying opportunities to improve onboarding and user feedback processes. This role reports to the Sr. Director of Customer Success and aims to ensure a world-class client experience.

About Regard

Our mission is to bring world-class healthcare to everyone. Regard is the worlds first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to improve hospital finances, patient safety, and physician happiness. We work with top health systems and operate in a challenging, mission-driven environment where teamwork and impact matter.

Responsibilities

• Lead and support the technical implementation of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities
• Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues
• Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership
• Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls
• Foster strong relationships with clients and users to drive adoption and communicate the products value across stakeholders
• Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs
• Continuously identify gaps in implementation and customer success processes and contribute to scalable, repeatable best practices
• Support cross-functional initiatives and assume non-standard responsibilities as needed to ensure project and team success, including issue triage and ad-hoc collaboration

Qualifications

Preferred Qualifications

Location | Work Authorization

Compensation | Benefits

Our goal at Regard is to provide a respectful, professional, and cooperative work environment. Regard is an equal opportunity employer and does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability, sex, gender identity, marital status, familial status, veteran status, sexual orientation, or any other characteristic protected by law. All candidates must successfully complete a background check as part of the hiring process. Compensation is determined by factors including skills, qualifications, location, and experience. The base salary range may be modified in the future. This role may also be eligible for equity, benefits, and other perks. We encourage all interested candidates to apply.

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