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Admissions Clerk - Support Staff Technical I

Admissions Clerk - Support Staff Technical I

Washtenaw Community CollegeAnn Arbor, mi, US
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Position Description :

Essential Job Duties and Responsibilities :

  • Assist in providing a high level of customer service to all college populations by offering information, instruction and assistance with regards to all student services including College policies and procedures.
  • Demonstrate ability to work in a fast-paced environment with strong attention to detail while being able to provide face-to-face, telephone Zoom meeting and email assistance to students and their families.
  • Assist in disseminating information to new, readmitting, international and health and 2nd tier students regarding the admission and readmission procedures.
  • Assist with the processing of all new and readmitting student applications and relevant documents.
  • Assist with the evaluation and processing multiple documents based on validity with regards to residency, immigration status, dual enrollment status, prior college status, second tier admissions status etc.
  • Assist the Welcome Center in a second-tier capacity, as needed, with all admissions related procedures.
  • Interact daily with students, providing instruction on Enrollment Services including admission, readmission, residency, assessment testing, orientation, exception to testing, hold information etc.
  • Assist with application processing utilizing the Target X application, Axiom and Banner.
  • Analyze, audit and troubleshoot various admission related processes.
  • Keep personal information submitted by students confidential and secure per FERPA guidelines.
  • Regular attendance on campus is required for this position.
  • Perform other duties as assigned by the Manager of Admissions.

Hours / Schedule : This is a part time position that will not exceed 20 hours per week. The schedule may include mornings and afternoons between 8am and 7pm Monday – Friday and some Saturdays, depending on the needs of the office Minimum Qualifications : Minimum Required Knowledge, Skills and Abilities :

  • High school graduate or GED equivalent plus College level course work.
  • Excellent customer service / telephone skills.
  • Strong interpersonal and oral communication skills to deal effectively with various college and community publics.
  • Experience working with computerized data entry, internet browsers and web searches with strong attention to detail.
  • Ability to work mornings and afternoons between 8am and 7pm and some Saturdays.
  • Preferred Qualifications : Posting Date : 07 / 17 / Closing Date : Open Until Filled Yes

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    Support Staff • Ann Arbor, mi, US