Assistant Manager-Hardin Valley

Join Knoxvilles Luxury Car Wash

Harper Auto Wash (4 locations 3 in development) delivers a clean safe friendly and premium customer experienceoutside in our express wash tunnel. Were hiring a hands-on Assistant Manager to lead people elevate operations and grow memberships at our Hardin Valley location!

What youll do

• Run a tight ship : Keep the tunnel vacuums grounds lounge restrooms and exterior spotless and guest-ready all day; ensure pay stations and systems run smoothly.

Own results : Hit labor-efficiency targets (cars-per-labor-hour; CPLH) schedule smartly and keep labor chemical utilities and repair costs on plan.

Grow the top line : Increase car count drive Unlimited Pass sales and execute promos.

Protect the brand : Reduce re-cleans and prevent damage with strong QC and loading procedures; maintain a 4.5 Google rating through proactive feedback follow-up and recovery.

Lead & develop a team : Coach cross-train and motivate Customer Experience (CX) Champions; foster a positive accountable safety-first culture.

Keep us running : Troubleshoot equipment execute daily / weekly / monthly PM and coordinate vendor / tech support to maximize up-time.

Admin that matters : Build people-first schedules aligned to CPLH and P&L goals approve time-cards / breaks submit payroll complete checklists and file daily / weekly reports on time.

Model operational mastery (Tunnel & Finish Lane) :

Vehicle handling & safety : Demonstrate and train proper loading (clear gestures eye contact confirm Neutral truck-bed / roof-rack checks use emergency stop and NoPileUps System when needed) and front / rear brush and foam gun prep.

What youll bring

Experience leading front-line teams in retail car wash QSR automotive or service operations.

A coaching mindset : consistent feedback fair discipline and a track record of growing people into leaders.

Operational discipline and a safety-first approach; standards checklists and clean guest-ready facilities.

Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service.

Comfortable with tools / ladders and basic mechanical troubleshooting (well train on the specifics).

Clear communication strong judgment and follow-through in a fast-moving environment.

Physical & schedule requirements

On your feet 610 hours per day; bending stooping ladder work; lift / carry up to 75 lbs as needed.

Work indoors / outdoors in changing weather.

Availability on weekdays weekends and some holidays based on business needs.

Benefits

Medical Dental and Vision Insurance

401(k) Plan

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work / Life Balance

Eligibility

Valid Drivers License

Ability to pass a drug screening per company policy

Success looks like

Profitability : Hitting CPLH and cost targets while growing volume and memberships.

Customer satisfaction : 4.5 reviews fast recovery and a consistently premium experience.

Team leadership : A fully cross-trained team high engagement and a ready bench for promotions.

Operational excellence : Safe loading clean site on-time PM / compliance and minimal downtime.

Reporting

Reports to : Store Manager

Direct reports : Supervises CX Champions during assigned shifts

Pay & perks

Competitive pay-rate with a clear growth path in a fast-growing local brand.

Health & wellness benefits uniforms and training.

Required Experience :

Manager

Key Skills

Restaurant Experience,Fashion Retail,Hospitality Experience,Assistant Manager Experience,Basic Math,Management Experience,Math,Business Management,Leadership Experience,Supervising Experience,Restaurant Management,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1