Outbound Ops. Supervisor

Outbound Operations Supervisor

Cart.com, one of the fastest growing commerce enablement companies in the world, provides the digital and physical infrastructure that empowers thousands of leading B2C, B2B, and public sector organizations to unify commerce operations from product discovery to product delivery. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services, and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative, and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you.

The Outbound Operations Supervisor is a key leadership role within a multi-client 3PL distribution environment, responsible for overseeing outbound functions including picking, packing, kitting, and order fulfillment. This role ensures outbound operations meet client service level agreements (SLAs) with speed, accuracy, and efficiency. The supervisor leads and supports a team of associates, helping to drive performance, maintain operational flow, and uphold quality standards. Success in this role requires a hands-on, results-driven leader who thrives in a fast-paced, service-focused environment.

What you'll do :

• Supervise outbound associates and oversee daily operations including picking, packing, kitting, and order fulfillment
• Assign labor and manage shift flow to meet client SLAs, productivity targets, and quality standards
• Monitor and report on key performance indicators and use data to drive performance improvements
• Ensure associates are trained on warehouse management systems, outbound SOPs, and safety protocols
• Communicate effectively with internal teams and clients to resolve outbound processing issues and support service delivery
• Support labor planning and scheduling based on forecasts and capacity needs
• Foster a high-performing team environment through coaching, development, and regular feedback
• Identify and escalate operational or client-related issues as needed
• Contribute to continuous improvement initiatives by refining outbound workflows and supporting company growth objectives

Who you are :

What you've done :

Physical Demands :

Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.