Online Chat Agent

This is a remote position.

As an Online Chat Agent at Laka Group SRL you will play a crucial role in providing exceptional customer service and support in the Civil Engineering industry. This dynamic position requires excellent communication skills and a passion for assisting customers through online chat platforms.

Location : United States (Remote)

Responsibilities :

• Engage with customers through online chat to address inquiries and provide solutions
• Offer technical support and guidance on Civil Engineering products and services
• Resolve customer complaints and issues in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to ensure customer satisfaction

Requirements :

Qualifications :

Benefits :

Requirements

Benefits

Required Skills :

Proven experience as a Data Entry Specialist or similar role Proficient in MS Office and data entry software Excellent attention to detail and accuracy Strong organizational and time management skills Ability to work independently and as part of a team

Required Education :

Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills and attention to detail Proficiency in using online chat platforms and customer service software Prior experience in customer service or a related field is a plus

Key Skills

Business,Marketing,User Interface,Web Content,A / B,Communication,CRM,Paid Search,HTML,Project Management,Content Marketing,Email Campaigns,ROI,Digital strategy,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 29 - 31