Customer Service Manager

Job Opportunity At Aston Carter

In this role, success is driven by a combination of strong client relationship management, proactive business development, and effective consultant placement. Consistently high sales activity and outreach have enabled the opening and nurturing of new accounts, while a focus on quality and process improvement has supported positive fill ratios and consultant growth. Key attributes such as communication, resilience, collaboration, and accountability have been instrumental in building trust with clients and delivering results. With several years of experience in client-facing, sales, and recruiting roles, you have demonstrated the ability to leverage data, provide strategic insights, and foster team development, positioning yourself as a valuable partner and leader in your field. Optional skills such as CRM proficiency, compliance knowledge, and advanced analytics further enhance your effectiveness and adaptability in a dynamic environment.

Skills : Customer service, customer service management, sales and finance, ERP. Top skills : Customer service, customer service management, sales and finance, ERP.

Additional skills and qualifications : Optional skills such as CRM system proficiency (e.g., Salesforce, Bullhorn), advanced Excel / data visualization, and industry-specific compliance knowledge can be applied to streamline workflow, enhance reporting accuracy, and ensure regulatory adherence. Presentation and negotiation skills support effective client pitches and candidate closing, while project management experience enables efficient handling of multiple accounts and initiatives. Required education may include a bachelor's degree in business, communications, or a related field. Certifications in recruiting (e.g., AIRS, LinkedIn Certified ProfessionalRecruiter) or project management (e.g., PMP, CAPM) are valued but not mandatory. For these optional skills, 13 years of relevant experience is preferred. Key attributes of success include adaptability to changing client needs, strong organizational skills, and a continuous improvement mindset. The ability to quickly learn new systems and processes, collaborate across teams, and maintain high ethical standards is essential.

Desired / Nice to have skills : Experience with HRIS / payroll platforms. Familiarity with compliance standards (e.g., FLSA, EEO). Data-driven decision-making. Experience supporting process automation or system upgrades. Multilingual communication skills.

Experience level : Expert level.

Job type and location : This is a permanent position based out of Valencia, CA.

Pay and benefits : The pay range for this position is $116,000.00 - $174,000.00 / yr. Health & wellness : Medical, dental, and vision insurance for employees and their families. Health savings account (HSA) and flexible spending account (FSA). Wellness programs and incentives for healthy lifestyle activities. Company-paid life insurance, with options to purchase additional coverage. Disability and income protection plans.

Retirement & financial : 401(k) retirement savings plan with employer match (typically up to 3%). Additional retirement programs and financial planning resources. Equity incentive plans (in some roles).

Paid time off : Vacation days and paid holidays (vacation accrual increases with years of service). Paid sick leave and bereavement leave. Family and medical leave, including maternity / paternity and adoption assistance.

Work-life balance & perks : Flexible work arrangements (where applicable). Employee assistance program (EAP) for emotional health support. Child bonding leave for birth, adoption, or foster care. Employee discounts on products and services. Gym membership reimbursement and wellness incentives (at some locations). Pre-tax commuter benefits (in some metropolitan areas).

Professional support : Tuition reimbursement and educational assistance. Professional and personal development programs. Opportunities for internal advancement and training.

Workplace type : This is a fully onsite position in Valencia, CA.

Application deadline : This position is anticipated to close on Dec 1, 2025.

About Aston Carter : Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific, and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.