Talent.com
HR Call Center Agent

HR Call Center Agent

Aston CarterAustin,TX,73301,USA
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Description]

A globally recognized Fortune 5 eCommerce company is currently hiring for HR Assistants (Call Center). Please read the following requirements or the opportunity carefully, as applicants who don't meet the requirements will not be considered.

Pay : $21 / hr. (Max pay, no room for negotiation)

Start Date : September 29th, 2025

Location : Fully Remote

Shift : Various Morning Shifts (Monday - Friday)

6 Month Contract To Start (Traditionally, there is an opportunity to convert to a permanent employee with this team, which depends on performance and attendance)

Open Shifts; Subject to availability] :

  • Monday - Friday 5 : 00 AM PST - 1 : 30 PM PST
  • Monday - Friday 5 : 30 AM PST - 2 : 00 PM PST
  • Monday - Friday 6 : 00 AM PST - 2 : 30 PM PST
  • Monday - Friday 6 : 30 AM PST - 3 : 00 PM PST
  • Monday - Friday 7 : 00 AM PST - 3 : 30 PM PST
  • Monday - Friday 7 : 30 AM PST - 4 : 00 PM PST
  • Monday - Friday 8 : 00 AM PST - 4 : 30 PM PST
  • Monday - Friday 8 : 30 AM PST - 5 : 00 PM PST

Responsibilities] :

The HR Assistant is an HR representative who takes care of phone-related contacts from employees across the US, EMEA(Europe), Canada, and LATAM (Latin America). Associates will work one-on-one with employees of these areas while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management, and Operations partners to find the solution for the customer while providing a world-class employee experience. In this role, you will master your research skills and ability to resolve HR, Disability, Leave, and / or Accommodation issues coming in via the MHLS phone system while using our case management system to document and track every call with a high level of accuracy. Moreover, you will encourage self-service tools available for all employees.

Job Requirements]

  • 2+ years of experience in a call-center environment required. .
  • Any prior experience in Benefits case management, HR case management, healthcare, and / or insurance industry experience is highly considered.
  • Experience with rapid and complex changing work environments.
  • Outstanding customer service and communication skills.
  • Ability to adapt to a flexible working environment.
  • Technical aptitude and proficiency with Microsoft Office Suite or similar software.

    • Disqualifications]

  • Not comfortable working in a high-metrics-driven environment.
  • Job hoppiness (changing jobs every year or less).
  • Unable to communicate and present professionally.
  • Unable to commit to a 4-week training without interruptions or vacations.
  • No experience working fully remotely with a quiet, disturbance-free work environment.
  • Unable to provide valid references from former employer (requirement for consideration to have verified completed references).

    • Employee Value Proposition]

  • Amazing opportunity to join one of the largest recognized global corporations.
  • Ability to be part of a large project that will make a direct impact on internal employees regarding their health, well-being, and benefits.

    • Pay and Benefits

    The pay range for this position is $21.00 - $21.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)

    • Workplace Type

    This is a fully remote position.

    Application Deadline

    This position is anticipated to close on Sep 9, 2025.

    About Aston Carter :

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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    Call Center Agent • Austin,TX,73301,USA