CONFERENCE COORDINATOR

Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.

Conference Coordinator Responsibilities :

Deliver a consistent, outstanding customer service experience

Manage and book reservation requests; maintain room schedules through reservation system

Serve as first point of contact for their specific location / site regarding Connections space - provide tours to clients as necessary

Greet and provide directional assistance to all guest / facilitators as needed, be a welcoming first impression at Connections reception desk

Manage and respond to all emails in the location-specific folders in shared Connections mailbox

Respond in a timely manner when processing customer requests for reservations

Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics

Perform set-up and clean-up for beverage service as needed

Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start

Knowledgeable in answering site specific questions regarding local amenities

Responsible for maintaining Connections space, including submitting work orders as needed.

Perform additional duties as assigned by manager

Minimum Qualifications :

Outstanding customer service skills

Superior verbal and written communication skills, especially customer friendly communications

Must be comfortable speaking in front of an audience

High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)

Experience working in technical / audiovisual environment

Ability to work independently, prioritize effectively and make decisions

Ability to adapt quickly to change and maintain a flexible approach when providing customer support

Able to remain mobile for extended periods during workday

Able to work a flexible schedule to include evening and weekend hours

Must be able to lift 50 pounds

Preferred Skills :

Work experience with reservation software platforms

Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams

Catering or other food service-related experience

Communications, Event Planning or Hospitality background