Client Service Manager

Overview

Do you have a passion for Client Service and are looking work alongside a global industry leader? This role might be just the right fit for you! How you'll make an impact Directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating / margin targets and fostering a culture of performance and continuous improvement Successfully and profitably manages an assigned group of accounts Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers About You Bachelor's degree with 3+ years client service and / or claims management experience -OR- High School degree / GED with 8+ years client service and / or claims management experience Producer's License Ability to travel Proficiency in Microsoft Office Preferred : Previous insurance knowledge and experience managing client relationships Solid financial acumen Previous experience working in a Hybrid setting Behaviors : Proficient in using technology as a tool to maximize productivity and quality Strong written and verbal communication skills Comfortably engages others in consultative discussion Effectively manages / balances multiple and sometimes competing priorities Works in a self-directed manner LI-LB3 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...