Contact Center Business System Analyst

Job Title : Business Analyst (IT) IV (Contact Center)

Location : Austin, TX (Hybrid 2-3 days onsite per week)

Required Qualifications :

• 5+ Years of experience in contact Center applications(Genysys)
• 3+ Years of hands-on experience in Genesys Cloud Integration.
• Hands on experience in Voice, Chat, Email and Website Channel.
• 5+ Years of Hands-on experience of Contact Center technologies like Genesys Cloud, Genesys, Qualtrics, NICE etc.
• Comfortable with high pressure, high profile and fast-paced projects
• Exposure to Technical Project management and Prioritization process
• Strong communication, collaboration, and stakeholder management skills
• Strong visualization skills or ability to put together a strong data narrative on solutions / experiences.
• Expertise in JIRA and Agile methodology.
• Expertise in documentation tools like Confluence
• Experience in Excel, SQL and other similar tools for data analysis
• Proven understanding of high-performing organizations with Release cycles.
• Experience implementing or system administrating SaaS platforms.