Associate Director of Information Systems

Associate Director of Information Services

Under the direction of the Senior Director of Information Systems (SDOIS), the Associate Director of Information Services (ADOIS) of Omni Family Health (Omni) provides leadership and exceptional communication skills to a growing network of state-of-the-art health centers serving California's Central Valley. As a member of the organization's Information Technology (IT) Department, the ADOIS is responsible for overseeing and supporting the planning, implementation, and management of the organization's IT infrastructure, systems, and services, ensuring alignment between technology initiatives and business objectives.

1. Oversees the organization's information technology and systems, including network and systems administration, technical support, and device management.

2. Provides leadership in IT operations by collaboratively developing and implementing strategic initiatives that foster innovation and enhance operational efficiency.

3. Leads the IT support and infrastructure teams to ensure high-quality and timely execution of projects and tasks aligned with departmental and organizational goals. Provides effective leadership through talent development, performance evaluations, scheduling, recruitment, and disciplinary actions, including termination recommendations when appropriate.

4. Oversees and coordinates the implementation of systems, expertise, and protocols to protect against cyber threats, data breaches, and unauthorized access. Ensures compliance with Protected Health Information (PHI), Health Insurance Portability and Accountability Act (HIPAA), and Business Email Compromise (BEC) standards, and enforce robust data loss prevention strategies.

5. Leads the development of a high-performing IT support team that delivers world-class service through multiple contact channels, including phone, remote, and on-site support. Establishes and maintains processes that ensure consistent support during Omni's business hours.

6. Collaborates with the Operations Project team to ensure the successful execution of project scopes, including the oversight and management of multiple project timelines, deliverables, resource allocation, and overall quality across all assigned projects.

7. Co-develops project plans, goals and budgets between IT, Operations, and OFH stakeholders.

8. Prioritizes initiatives, timelines and actions in alignment with the strategic plan, leadership direction, and organizational priorities. Actively oversees initiative progress and regularly reports outcomes and status updates to senior leadership.

9. Fosters strong, collaborative relationships across teams to align on shared goals and drive effective solutions through clear communication and mutual understanding.

10. In conjunction with senior leadership, develops and monitors key performance indicators (KPIs) to evaluate the efficiency, compliance, and overall effectiveness of support services and infrastructure operations.

11. Develops monthly, quarterly, and annual IT performance reports to track progress, highlight improvement areas, and present key metrics to leadership, using data-driven insights to support strategic planning.

12. Conducts strategic assessments of emerging technologies and industry trends, evaluating associated opportunities, risks, strengths, and weaknesses to guide IT innovation and long-term planning.

13. Ensures compliance with organizational policies and procedures, enforcing standards consistently across teams. Collaborates with senior leadership to develop and implement new or updated policies that align with strategic goals.

14. Contributes to the development of IT change management and modernization frameworks, best practices, and toolsets to support process improvement initiatives. Scales transformative technologies and valid methodologies to strengthen Omni's state of the art approach to services and processes.

15. Attends, facilitates, and actively participates in meetings, department meetings, program meetings, and other types as required or assigned.

16. Ensures the department provides cohesive support to the mission, vision, and core values while delivering superior customer service.

17. Works closely with all corporate branches, divisions, and / or departments in accordance with Omni's policies and procedures.

18. Other duties and / or responsibilities as the ADOIS may be assigned from time to time.

19. Must be able to travel and work at various Omni clinic locations.

Additional Duties :

1. Health Insurance Portability and Accountability (HIPAA) Compliance : Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements.

2. Compliance : Ensures compliance with all local, state, and federal regulations.

3. Quality Assurance / Quality Improvement (QA / QI) : Participates as required in QA / QI activities and contributes towards the overall quality improvement initiatives of the organization.

4. Information Technology (IT) : May be required to learn and use the electronic health record and its components as required by the job functions and highlighted in the policies and procedures. These components include NextGen, Practice Management System (PMS), Quality Systems Inc. (QSI), and other electronic features as they are developed and implemented, as applicable to work environment.

5. Patient Centered Medical Home (PCMH) : All employees will participate in PCMH at Omni Family Health.

6. Audits : Contributes to required Health Resources and Services Administration (HRSA), Operational Site Visit (OSV), The Joint Commission (JC), and other audit events.

Qualifications, Education, and Experience :

1. Bachelor's degree in Project Management, Business Administration, Information Systems, or related field.

2. Lean Six Sigma certification (Green Belt or higher) preferred.

3. Seven (7) years of progressive experience in IT, project management, or related field, with three (3) years in a management position, ideally within a Federally Qualified Health Center (FQHC) or similar setting.

4. Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Access, Visio, and Project.

5. Strong understanding of IT operations, including service desk management, desktop and server support, networking, systems and network security, and overall computer system operations.

6. Proven experience in delivering high-level end-user support and consultation, managing projects, and applying conflict de-escalation techniques.

Skills / Competencies :

1. Provides strong leadership, sets a good example, skilled decision maker, motivator, encourager.

2. Communicates effectively (written and verbal), ability to clearly deliver and exchange information, has great listening skills.

3. Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement.

4. Committed to identifying and finding solutions to problems, active listener, practices empathy and patience, works well with challenging people.

5. Monitors status of projects, thoroughly deals with project details, holds project owners accountable, delivers clear, accurate depiction of status.

Service Commitments :

1. Must be alert and respect confidentiality of information of all types "general personnel, and / or patient related information."

2. Promote and believe in OFH mission statement and vision.

3. Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability, or economic status.

Responsible To : Senior Director of Information Systems

Classification : Exempt