Network Support Analyst

Job Posting

The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Objective : To provide support of data, voice, video / digital signage, and wireless systems, and maintenance support for the computer network users of the Little Rock Convention & Visitors Bureau (LRCVB); to support core network hardware and software installations and changes under the guidance of the LRCVB Network Administrator, including, but not limited to; Wi-fi, digital signage, and security monitoring systems.

This is not a Safety-Sensitive Job for Purposes of the AR Medical Marijuana Amendment.

This position is not considered Essential Personnel under the LRCVB Inclement Weather policy.

Essential Functions : For a complete list of essential job functions, please click HERE .

Minimum Qualifications, Additional Requirements and Supervisory Responsibilities : These knowledge, skills, and abilities are usually, although not always, acquired through the completion of an Associate's degree in Computer Science, Information Technology, Network Engineering or a related area, and three (3) years of related experience in maintaining network connected devices and systems or related area and three (3) years of experience in the maintenance and repair of voice and data communications (VoIP) networks, two (2) years of experience in IP addressing, TCP / IP, and Windows OS on work stations and servers with protocols for SIP and PRI trunks to include experience in the installation and maintenance of voice and data telecommunications equipment, systems, and servers or related field. Equivalent combinations of education, certification and experience will be considered.

Additional Requirements : Must be available to respond to emergency calls outside of normal working hours to include nights, weekends, and holidays, as required. This is a high-reliability position that will require routine monitoring and mitigation tasks for maximum network availability.

This position may require one or more of the following pre-employment screenings : drug and alcohol screening, or background investigation.

Preferred Requirements : Aruba Certified Mobility Professional or Expert (ACMP / X), Aruba Certified Switching Professional or Expert (ACSP / X), Aruba Certified Design Professional or Expert (ACDP / X), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Network+ Certification from the Computing Technology Industry Association (CompTIA), Other internationally recognized network certifications.

Disclaimer : This document does not create an employment contract, implied or otherwise.

Application Requirements : Online applications only. Applicant's answers to supplemental questions will be used to screen for minimum qualifications electronically. Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate.

List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications. All communication regarding application status will be sent to candidates via text message / email address listed on account. You may check your NeoGov inbox to review all notices sent to the email address associated with your applications.

Applicants may check application status for any position by logging into their account at or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.

LRCVB Benefits - Full-Time Employees :

Health Insurance Cigna Cost per pay period Base Plan Emp only : $15.16; Emp + Spouse : $267.78, Emp + Child(ren) : $221.85; Family : $474.48.

Buy-up 1 Plan : Emp only : $47.42; Emp + Spouse : $335.54, Emp + Child(ren) : $283.15; Family : $571.27.

Buy-up 2 Plan : Emp only : $59.05; Emp + Spouse : $359.95, Emp + Child(ren) : $305.24; Family : $606.14.

High Deductible Plan : Emp only : $410.00; Emp + Spouse : $256.97, Emp + Child(ren) : $212.05; Family : $459.03.

Four (4) plans to choose from : Base Plan; Buy-up 1 Plan, Buy-up 2 Plan or High Deductible Plan.

• Base Plan : $3,000 deductible (in network), $40 co-pay for PCP - $70 co-pay for specialist; Prescription co-pays : $0, $20, $40, $80 copay, $200 Rx deductible for Tier 2, 3, 4
• Buy-up 1 Plan : $2,000 deductible (in network), $30 co-pay for PCP - $60 co-pay for specialist; Prescription co-pays : $15, $45, $70, $70 copay; no additional Rx deductible.
• Buy-up 2 Plan : $1,000 deductible (in network), $25 co-pay for PCP - $50 co-pay for specialist; Prescription co-pays : $15, $45, $70, $70 copay; no additional Rx deductible.
• High Deductible Plan : $2,500 deductible (in network), Prescriptions : Tier 1 10% after deductible; Tier 2 20% after deductible; Tier 3 30% after deductible; Tier 4 $80 co-pay after deductible
• Effective 1st of the month following 30 days of regular full-time employment

Dental Insurance Emp : $0; Emp & Spouse : $11.45; Emp & Child : $15.99; Family : $30.39 per pay period

Vision Insurance Emp : $4.02; Emp & Spouse : $7.64, Emp & Child : $8.24 and Family : $11.74 per pay period

Life Insurance LRCVB pays employee premium (dependent life not offered)

Accidental Death and Dismemberment LRCVB pays employee premium

Long Term Disability LRCVB pays employee premium

Pension Automatic enrollment, effective the first day of regular full-time employment