Field Service Manager

Field Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem, MDI Brand / Mobile Demineralization / Deionization systems : mobile, trailer-based units that provide ultra-pure water for industrial and commercial use.

The Field Service Manager with a DOT Background is responsible for managing the overall service activities within the organization. This role involves leading a team of service professionals, developing and implementing service procedures, and ensuring compliance with industry standards and regulations. The Service Operations Supervisor conducts regular audits, reviews service data, and collaborates with other departments to address service issues and drive continuous improvement. Key responsibilities include managing service documentation, providing training and development opportunities for staff, and reporting on service performance to senior management.

Direct reports 7 CDL A.

Responsibilities :

• Staff Management :
• Promote Safety Awareness : active observation and coaching
• Hire, train, and evaluate service technicians
• Create work schedules and assign tasks to team members
• Provide guidance and support to team members
• Address and resolve any employee issues or conflicts
• Customer Service :
• Ensure high levels of customer satisfaction by addressing any concerns or complaints
• Develop and maintain strong relationships with customers
• Collaborate with sales team to identify and pursue new service opportunities
• Inventory Management :
• Monitor and maintain inventory levels of service parts and equipment
• Coordinate with procurement team to order necessary supplies
• Conduct regular inventory audits to ensure accuracy and minimize waste
• Budgeting and Cost Control :
• Develop and manage service department budget
• Identify and implement cost saving measures
• Monitor expenses and ensure they are within budget guidelines
• Quality Control :
• Establish and maintain quality assurance standards for service department
• Conduct regular inspections and audits to ensure compliance
• Implement corrective actions as needed to improve service quality
• Safety and Compliance :
• Ensure service department follows all safety regulations and guidelines
• Develop and implement safety training for service technicians
• Stay up-to-date on industry regulations and make necessary adjustments to comply
• Reporting and Communication :
• Prepare and present regular reports on service department performance
• Communicate regularly with upper management on service operations and any issues or concerns
• Collaborate with other departments to improve overall company performance.
• Team Management :
• Understand team dynamics and effective management practices. Supervisors should be adept at balancing individual tasks with overseeing team performance.
• Conflict Resolution : Ability to address conflicts within the team professionally and constructively.
• Motivational Skills : Inspire and motivate team members to achieve their best.

Qualifications :

Xylem does not provide visa sponsorship for this position

The estimated salary range for this position is $85,000 to $110,000 plus an annual bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation