Control Center Operator

Job Title

Job Title

Function

Demonstrates positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate tact and discretion in all interactions with other employees and with the public. Control all electronic doors, gates, locks, etc. Acts as a security checkpoint for persons wanting access to different sections within the facility. Prevents access of unauthorized persons inside the premises. Ensure all doors, locks, keys, and equipment are operational. Communicates with deputies, supervisors, employees. Control inmate movement throughout the facility. Control the distribution of keys, ensuring the chit system is utilized. Remain on post until properly relieved-never leave the post unattended. Ensure the Control Center door is secured at all times, utilizing the window for documents. Annotate all entries of releases, transports, meals, committals, arrivals, departures, etc. in the log. Log all emergency telephone messages and report them to the supervisor. Distribute paperwork to appropriate personnel and units. Properly and efficiently checks all personnel and vehicles for identity prior to entry. Supervises inmate activities. Maintains log of daily inmate activities. Ensures that inmates are fed. Responsible for observing the physical and mental condition of all inmates and documenting on the appropriate logs. Responsible to report any behaviors (mental or physical) that may indicate a suicidal attempt to the supervisory staff and medical and / or mental health personnel. Consults with medical personnel regarding the inmate's health to verify an inmate's illness and identify any necessary precautions. Conduct security checks of all doors and windows for proper functioning. Monitor cameras, audio alarms, door alarms, fire alarms, etc. and take appropriate action in the event of an incident. Monitors inmate movement and activities. Inventories and issues facility keys, vehicle keys, radios, equipment, etc. Adheres to all policies, procedures, guidelines, and all directives of the office. Dependable and meets acceptable attendance requirements at all times. Protects confidential information by preventing unauthorized released, both verbally and in writing. Follows all Federal, State, and Local laws. Performs any other task as required.

Examples of Work

Hampton Sheriff's Office Policies, Procedures, Guidelines, Directives, and any other governing document. Knowledge of behavior observation techniques, principles, theories, and practices. Knowledge of Crisis Intervention. Comprehensive knowledge of court procedures. Ability to establish and maintain an effective working relationship with the city and court officials, employees, and the general public. Ability to oversee the preparation and maintenance of legal instruments; related records and reports. Ability to read and comprehend laws, ordinances, and orders. Maintain composure under adverse conditions such as public harassment, critical injuries, and death. Establish and maintain effective working relationships with other employees, officials, and citizens from a variety of racial, ethnic, and economic backgrounds. Present evidence in court effectively; skillful in observation and remembering details. Interpret and explain policies and procedures. Act rationally and calm under stressful situations. Utilize good public relations skills. Use good leadership skills. Prioritize tasks. Properly operate authorized equipment. Analyze situations quickly and objectively and determine the proper cause of action. Understand legal rights of inmates, maintain inmates' safety and security. Supervise emergency situations and maintain control of the inmate population. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Perform life-saving and rescue procedures. Make sound decisions. Give and follow commands, following through when needed.

Required Skills

Decision Making-Evaluates and responds quickly to situations in a firm and tactful manner. Diffuses emotional situations and offers solutions. Professionalism-Develops and maintains cooperative and professional relationships with employees, managers, and representatives from other departments and organizations. Shares knowledge with staff for mutual and departmental benefit.

Required Abilities

Time Management-Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules. Communication-Ability to communicate ideas effectively, including the preparation of reports and logs. Ability to listen and understand directions, information, and ideas presented verbally and in writing. Ability to handle a variety of customer service issues with tact and diplomacy in a confidential manner. Judgment-Ability to anticipate, identify and evaluate potentially dangerous, unusual, or deviating situations and to exercise appropriate judgment to establish priorities and make prompt problem-solving actions.

Qualifications

Any combination of education and experience is equivalent to graduation from high school. Must be DCJS certified.

Features

The job may risk exposure to extreme heat and / or cold, wet or humid conditions, noise, fumes, odors, moving machinery, electrical shock, traffic, and toxic or caustic chemicals. Risk of exposure to bio-hazard communicable diseases and bodily fluids. Must have the capability to hear, speak, and see to communicate with the general public. Must have the strength and ability to apprehend, subdue, and restrain criminal offenders. Physical exertion may be required to climb stairs and over walls, run, bend, twist, reach, crawl through tight spaces, kneel in confined areas; sit for prolonged periods of time; move / push / pull, or lift heavy objects exceeding 50 lbs.; Subject to 24-hour call back for emergencies. Requires annual physical and physical agility test; May require the operation of a firearm and standard office equipment. All staff members are required to utilize their Personal Protective Equipment (PPE) on the job.

All Employees are expected to follow all Federal, State, and local laws; effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the expectations of the Hampton Sheriff's Office. Employees are also expected to lead by example and demonstrate the highest level of ethics.