Sales & Service Site Supervisor

About Us :

Dyson is a global technology enterprise. Were growing fast and our ambition is huge more categories more locations and more people.

Dyson launched in the US in 2002 and since then operations have grown exponentially. Our US headquarters is based in Chicagos Fulton Market neighborhood with an additional office in Ann Arbor Michigan.

We also have employees working in field sales our service centers and in our growing number of Dyson Demo Stores across the country.

About the Role :

Our Customer Service team forms a direct link between the business and Dyson owners. The team are technology experts trained to give specialist advice and guidance to solve real problems for people. Working to daily targets they resolve technical queries provide product information deliver excellent customer service and upsell.

Responsibilities :

Track and monitor key performance indicators including Net Promoter score measurements to ensure high customer satisfaction levels

Work alongside center staff to repair products and help customers as needed

Identify and capture sales opportunities with new and existing customers to drive revenue and achieve conversion rates

Handle and resolve escalated service repair and customer issues

Meet or exceed key performance indicators of service levels within service location

Arrange and manage site schedule to ensure optimal coverage

Supervise P&L including shipping and labor costs keeping within budget

Maintain a safe work environment by conducting daily quality assurance assessments and reviews

Collaborate to develop new product training and continued product knowledge

Ensure all process activity is communicated and Dyson service levels are understood

Continually evaluate training needs and opportunities to best support consumer repairs within the service center

Manage point of sales system and reporting functions

Capture and report any emerging product reliability and safety issues

Submit weekly required reports on service activities within the service center

Gain an understanding of the Dyson brand and uphold its integrity

About You :

3 years product servicing and / or hands on repair experience preferred

Experience troubleshooting product faults and providing proper resolution

Experience analyzing numerical data to create action plans

Experience using Microsoft Office including Word Outlook and Excel required; SharePoint experience a plus

Ability to supervise a small staff and manage P&L functions

Ability to build and maintain strong relationships with people at all levels of a business

Ability to work a flexible schedule including weekends select holidays and required overtime

Ability to lift and move up to 50 lbs.

High School Diploma or equivalent required

Must be at least 18 years of age.

Benefits

At Dyson how we reward you is linked to our high-performance culture. But its about more than salary and bonus. Through a package of financial lifestyle and health benefits we support whatever stage of life youre in and the moments that matter.

Financial benefits :

401K with up to a 4% match

Company paid Life Insurance and AD&D

Flexible Savings Account (FSA) and Health Savings Account (HSA)

Lifestyle benefits :

Competitive Paid Time Off Benefits including Separate Holiday Sick and Vacation Time

Pre-tax Commuter Benefits (applicable areas only)

Generous Child Care Leave Program

Wellness Program

Employee Assistance Program

Generous Dyson Product Discounts

Health benefits :

Multi-Level Healthcare Coverage Options

Vision & Dental Coverage

Company paid Short-Term and Long-Term Disability

D yson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.

Required Experience :

Manager

Key Skills

Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician

Employment Type : Full-Time

Experience : years

Vacancy : 1