Inside Sales Representative

SiteimproveMinneapolis

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Description

Siteimprove is a global leader in digital accessibility, content optimization, and web governance empowering organizations to deliver inclusive, high-performing digital experiences. With a strong and growing presence in North America, we support organizations of all sizes in making their digital presence more effective, accessible, and user-friendly. At Siteimprove, you ll do more than build pipeline you ll help organizations create digital experiences that include everyone. We re a fast-growing, purpose-led SaaS company with a global mission and a strong commitment to diversity, innovation, and measurable outcomes. You ll be part of a collaborative, international team where curiosity is valued, ideas are welcomed, and your career development is taken seriously. As an Inside Sales Representative (ISR), you ll play a key role in driving growth within our existing customer base in North America. Sitting within our Customer Success organization, this quota-carrying role is designed as a launchpad into full-cycle sales and a long-term career at Siteimprove. You ll be responsible for owning smaller expansion deals end-to-end from opportunity creation through close while working closely with Customer Success Managers, Account Executives, and Marketing. Your work will support strategic customer relationships and directly contribute to our mission of building a more accessible digital world. We welcome candidates from all backgrounds and experiences. If you re excited about the opportunity and aligned with our mission, we encourage you to apply even if your experience doesn t align with every qualification below.

What you will be doing

Drive expansion revenue from existing customers through proactive, outbound engagement
Own a monthly ARR quota focused on smaller cross-sell and upsell opportunities
Create approximately 12 qualified opportunities per month, converting ~1 closed deal per week
Conduct discovery, value positioning, and demo coordination, leading to a successful close
Partner with Customer Success Managers to identify signals for upsell and areas of unmet need
Promote adoption of Siteimprove tools and new product features (e.g., Code Checker, Design Tool Integrations)
Collaborate with Marketing on outbound campaigns and messaging strategies
Maintain accurate pipeline data and opportunity tracking in Salesforce
Contribute to team learning, best practices, and our shared culture of continuous growth

What we will require of you

2+ years in SaaS, ideally in a BDR, SDR, CSE, or junior inside sales capacity

Comfortable leading customer conversations and navigating objections

Strong collaboration skills especially with cross-functional teams

Experience using Salesforce and sales engagement tools

Interest in digital marketing, accessibility, or website optimization is a plus

Excellent communication and organizational skills

Coachable, curious, and eager to grow into a full-cycle sales role

Developing understanding of the full sales cycle, especially discovery and qualification

What we will love about you

Prior success in sales development, lead generation, or inside sales, ideally within a B2B SaaS or technology environment

Familiarity with CRM tools (e.g., Salesforce), sales engagement platforms (e.g., Outreach, Salesloft), and prospecting tools (e.g., LinkedIn Sales Navigator)

Understanding of digital marketing, web analytics, or accessibility topics

Experience engaging decision-makers in marketing, digital, or IT departments

Track record of meeting or exceeding KPIs in a high-activity sales environment

USD 58,341-70,290 per-year-salary

Additional Compensation

: Quarterly commissions subject to the terms of the applicable commission plan.

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Inside Sales Representative • Minneapolis