Assistant Manager, Community RelationsMetropolitan Airports Commission • Minneapolis, Minnesota, USA
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Assistant Manager, Community Relations
Metropolitan Airports Commission • Minneapolis, Minnesota, USA
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job_description.job_card.job_descriptionAssist the Manager Community Relations in executing engagement opportunities in support of the departments annual plan Develop and maintain strong relationships and exchange information with community groups city and township governmental representatives regulating agencies and other stakeholders to inform decision making Serve as the assistant technical advisor to the MSP Noise Oversight Committee (NOC) which entails preparing and presenting technical information at public meetings; assisting with the development and execution of the annual work plan; preparing and distributing analyses; preparing and reviewing agendas memos and meeting minutes Plan the strategy and format of quarterly NOC Listening Sessions and facilitate the meeting as the subject matter expert on noise issues for the MAC Assist in the development of the MSP Annual Noise Contour Report in accordance with MACs legal requirements Assist in ensuring website content collateral meeting presentations and other communications related to noise and community relations is fresh accurate and user-friendly Attend meetings and conduct outreach to external-facing groups such as city and community leaders community airport relation commissions FAA air traffic personnel industry pilot groups and regulating agencies to assess and understand local community dynamics and key issues affecting MAC and its airports Oversee and provide guidance on the administration of reliever airport advisory groups and pilot education programs Support creative ways to engage and educate the public and community leaders to communicate the MAC brand with a focus on the broader community benefits of airports Support ongoing tracking and impact measurement of youth engagement activities across the organization Assist with completion of airport planning and environmental analysis and documentation and execution of associated engagement programs Exercise supervisory authority in accordance with MAC Human Resource Policy Provide day-to-day leadership and support for Community Relations staff Coach mentor and develop employees to foster an inclusive collaborative and high-performing team culture Direct the activity of direct reports and integrate MACs Strategic Plan into areas of responsibility by communicating clear performance expectations and standards Implement MACs Performance Management System with direct reports Advise internal teams to grow an organizational culture that values and produces best-in-class stakeholder engagement strategy Conduct regular performance review discussions and provide appropriate coaching counseling direction and resolution to direct reports Hire develop recognize transfer discipline and discharge employees Lead and mentor team members to effectively engage with external-facing groups and members of the public Promote MACs values and commitment to meaningful community engagement Create and maintain a rewarding safe and productive work environment and facilitate effective working relationships among employees Contribute to annual planning for the Community Relations Office including budgeting and documentation of department expenditures Support the Manager in advancing strategic plan goals and action items and special projects Help track and evaluate engagement activities to measure effectiveness and identify improvements Coordinate with technical staff to ensure data and analyses are presented in ways that support community understanding and informed dialogue Understand and utilize the MACs Noise and Operations Monitoring System (MACNOMS) and related tools and manage the operation accuracy system documentation and advancement of the application Work with staff and partners to prepare reports maps and visuals that communicate trends and findings of aircraft operations noise and complaints Apply MACNOMS and GIS technologies to MAC projects such as the MSP Annual Noise Contour Report environmental documents and external aviation advancements Create business intelligence (BI) dashboards maps and other visuals for internal and external use Provide technical and analytical support to ensure MACs interests are considered in airport runway use airspace and air traffic control procedure development Oversee the design and execution of mobile noise monitoring and structure attenuation studies in a manner consistent with national standards and requirements Conduct and support the development of research studies write reports and prepare presentations of aircraft operations noise and complaints Customer Focus - Building strong customer relationships and delivering customer-centric solutions Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm Directs Work - Providing direction delegating and removing obstacles to get work done Ensures Accountability - Holding self and others accountable to meet commitments Drives Results - Consistently achieving results even under tough circumstances Collaborates - Building partnerships and working collaboratively with others to meet shared objectives Manages Conflict - Handling conflict situations effectively with a minimum of noise Values Differences - Recognizing the value that different perspectives and cultures bring to an organization Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives Courage - Stepping up to address difficult issues saying what needs to be said Instills Trust - Gaining the confidence and trust of others through honesty integrity and authenticity Bachelors degree in aviation communications environmental or urban planning public affairs public policy political science or a related field One year of work experience in community engagement communications noise management or stakeholder relations In lieu of a degree five years of work experience in community engagement communications noise management or stakeholder relations Two years of managing or supervising employees In lieu of supervisory experience MAC employees may attach a copy of their Supervisory Skills Development Program Certificate provided the course was completed within the last 4 years Demonstrated ability and strong desire to learn new and complex topics and skills Experience presenting technical or complex information to non-technical audiences in public settings Strong interpersonal skills and ability to build trust with community members even in challenging or emotionally charged situations Ability to effectively manage challenging conversations in a constructive manner Experience with data analysis and reporting methods Intermediate skill level using Microsoft Word Excel PowerPoint Outlook and Teams Valid state-issued drivers license and reliable vehicle to commute between work sites Ability to attend occasional evening and weekend meetings Experience working with and supporting public boards commissions or committees Experience leading community engagement efforts Familiarity with aviation airport operations or environmental planning Knowledge of aircraft noise issues and / or airport-community relations Proficient in Airport Noise and Operations Monitoring Systems and analytical capabilities Experience using relational databases and standard query language to manipulate and extract data Experience with data visualization or GIS tools Knowledge of the Aviation Environment Design Tool (AEDT) Experience in aviation noise-related analysis and documentation for federal and state environmental documents and processes Aircraft pilots license
Position Summary
Reporting to the Manager of Community Relations this position plays a key role in connecting the Metropolitan Airports Commission (MAC) with the communities it serves. The Assistant Manager helps lead the Community Relations Office by supporting staff fostering community partnerships analyzing and communicating data and guiding engagement efforts that build trust understanding and collaboration.
This leadership and supervisory role is part of the Stakeholder Engagement Department within the Strategy and Stakeholder Engagement Division. The department connects the MAC to the community by designing and implementing best-in-class engagements and serving as the organizations personal connection across communities. The division functions as an in-house team serving as stewards of strategy developing strategic communications and creating stakeholder champions to ensure the organization delivers on its purpose values and strategic goals.
The role blends people leadership community outreach and effective communication with the ability to interpret and convey technical information such as aircraft operations and noise in a way that is approachable and easy to understand. The Assistant Manager represents the MAC at public meetings advisory groups and community events serving as a key ambassador for the organization. This role also conducts data analyses develops specialized reports and analyzes geospatial information related to aircraft operations and noise.
To apply : click the Apply link located just above the position description log-in and follow the instructions provided .
Questions regarding this position can be directed to Allison Gilbert at or .
- This will be a continuous posting with the first review of applications set for 11 / 17. After 11 / 17 we will still accept applications based on needs. Please put the following words in the posting - We are accepting applications for this position on a continuous basis . Applications will be reviewed in the order they are received. However priority consideration will be given to applications submitted by Monday November 17 2025. After this date applications will continue to be reviewed on a rolling basis until the position is filled or the announcement is closed.
MAC is an Equal Opportunity Employer and does not discriminate on the basis of race religion color gender age nationality or disability.
MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability please contact Tekia Jefferson at or .
Position Description
Relationships
Supervision Reports to Manager Community Relations
Organizational Routine contact supporting Director Stakeholder Engagement senior staff Airport Planners and other MAC staff. Occasional contact with MAC Commissioners.
External Partners Contact with municipalities community organizations airport user groups aviation industry groups residents Federal Aviation Administration (FAA) contractors hardware / software vendor
Job Duties
Community Engagement and Communications
People Leadership
Program Support and Planning
Technical Analysis and Reporting
Position Requirements
First Level Leader or Supervisor (FLL) Competencies
Minimum Requirements
Desirable Requirements
Other Information
This position provides an opportunity for on-site and remote work. MACs remote work policy requires employees to be on-site three days of the week. Among the three on-site days one of them must be either a Monday or a Friday and on Tuesdays all employees are required to be onsite.
Required Experience :
Manager
Key Skills
English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills
Employment Type : Unclear
Department / Functional Area : Community Relations
Experience : years
Vacancy : 1
Yearly Salary Salary : 103809 - 143291
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Assistant Community Manager • Minneapolis, Minnesota, USA
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