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Front Desk Agent- Fairfield Inn Sav Midtown

Front Desk Agent- Fairfield Inn Sav Midtown

Fairfield Inn & Suites Savannah MidtownSavannah, GA, US
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The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Compensation : 16 -$16.50 hourly

Responsibilities :

We are hiring GREAT Hotel Front Desk Associates. Experience HIGHLY PREFERRED.

Our shifts are 7 am to 3 pm, 3 pm to 11 pm, and 11 pm - 7 am. We have availability 7 days a week!

  • We are hiring Associates with a GREAT PERSONALITY who can create memorable experiences for our guests and team members
  • We offer GREAT BENEFITS, like INCENTIVES for providing first-class customer service
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
  • Assist in pre-registration and blocking of reservations when necessary
  • Front desk agents provide exceptional customer service
  • You will anticipate guests’ needs, respond promptly, and acknowledge all guests in a timely manner
  • You will maintain positive guest relations at all times
  • Front desk agents will resolve guest complaints and ensure guest satisfaction
  • You will maintain a complete knowledge of hotel features / services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals / departures, and scheduled daily group activities
  • Front desk agents will process all guest check-ins and verify registration information with the guest
  • You will handle overbooked or 'walked' guests
  • Front desk agents will accept and record wake-up call requests
  • You will communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery)
  • You will resolve discrepancies on the room status report with housekeeping

Qualifications :

  • Previous experience working as a front desk agent or in a similar role is preferred, but not required
  • A high school diploma or equivalent vocational training certificate
  • Experience working at a hotel establishment (highly desired)
  • Flexible work schedule
  • Proficiency with computers
  • Basic math skills
  • The ability to provide excellent customer service and maintain a professional demeanor at all times
  • The ability to input and access information in the property management system and / or the points-of-sale system
  • Great verbal and written communication skills
  • The ability to create a fun and supportive working environment

    • About Company

    Here in Midtown Savannah, we are known for our outstanding guest services and our family-oriented culture. We love to go over and beyond to give everyone an experience they won't forget. From our employees to our guests, we all leave with a feeling of comfort and support you will only find through Fairfield Inn. Come on by and check us out! We’d love for you to be a part of our award-winning team!!

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    Front Desk Agent • Savannah, GA, US