Field Service Specialist II

Full-time

Description

About Ergotron :

Ergotron Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance health and happiness. Using the Technology of Movement Ergotron builds products and custom solutions that help people feel a new sense of energy in healthcare industrial and office settings both at home and on-site.

Through its 40-year history Ergotron has led the industry with innovative professional-grade products and customer-focused service. The company has earned more than 200 patents and established a growing portfolio of award-winning brands including WorkFit and CareFit and patented Constant Force and LiFeKinnex technologies. Ergotron is headquartered in St. Paul Minnesota with a presence in North America EMEA and Asia Pacific. For more information please visit .

Position Summary :

The Field Service Specialist is responsible for providing technical support installation maintenance and repair of Ergotron equipment at customer site. This role requires strong technical skills excellent customer service and the ability to troubleshoot and resolve issues in a timely manner. The specialist will work closely with customers to ensure optimal performance and satisfaction with all Ergotron branded products.

Position Responsibilities :

• Perform on-site installations maintenance and repairs of Ergotron equipment.
• Diagnose and troubleshoot equipment malfunctions providing effective solutions to restore functionality.
• Fulfill paid for service including regular inspections and preventive maintenance on equipment to ensure peak performance.
• Document service visits including repairs performed and parts used in the companys service management system.
• Maintain timely and accurate expense reporting and submissions.
• Respond to customer inquiries and issues promptly and professionally.
• If applicable maintain a well-stocked van inventory of necessary parts and tools for service calls.
• Effectively manage time tracking as outlined in policy stated in employee resource guide.
• Travel to customer locations as assigned travel up to 100% is required.
• If applicable assist in managing the relationship with customer for assigned account(s).
• Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented.
• Additional duties as requested.
• Supports Lean Business Enterprise initiatives for continuous process improvement and waste elimination.

Position Requirements (Knowledge and Experience) :

Associates of Arts (AA) or Bachelors in BS / BA Degree in Business Administration Computer Science or related field preferred.

2-5 years experience in field service or technical support roles.

Strong mechanical and electrical troubleshooting skills.

Experience with electronic testing equipment (multimeters etc.)

Excellent communication and interpersonal skills.

In healthcare environment required to adhere to all site level vaccine and screening requirements.

Ability to work independently and manage time effectively.

Proficient in Microsoft Office (including Excel PowerPoint and Outlook) ERP and Salesforce.

Must be able to perform the physical requirements of the job as described to you for the position.

Valid drivers license with safe driving record.

Benefits :

ONE Core Values :

Customer-Centric Innovation

Built to Last

Always Improving

Integrity

Salary Description

$25.00-$30.00 an hour

Required Experience :

IC

Key Skills

Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 25 - 30