Technical Support Representative

A company is looking for a Technical Support Representative to provide technical assistance and support to store employees. Key Responsibilities Document problems, complete problem tickets, and request information in the support tools Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements Required Qualifications 6 months of technical and / or call center experience High School Diploma or GED required or 2 years equivalent experience