Assistant General Manager

Assistant General Manager (AGM)

The Assistant General Manager will assist the General Manager in overseeing all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition.

Responsibilities :

Ensure excellent customer service by creating a welcoming and friendly environment and addressing customer concerns or complaints

Responsible, along with the General Manager and Sales Associates, for ensuring that studio membership and revenue goals are met through personal sales and training staff

Responsible for helping to build the studio community through organizing and executing events

Assist the General Manager in supervising and managing staff, including hiring, training, and scheduling

Be the direct point of contact for all staff with General Manager is off

Oversee all billing issues (membership agreements, cancellations, freezes, failed payments, etc)

Assist with retail displays, sales, and inventory

Responsible for posting social media stories

Maintain cleanliness and organization in the studio.

Work collaboratively on monthly studio plans, grassroots marketing, and promotional activities

Any other tasks required to meet company goals

The employee is expected to adhere to all company policies, including the policy of at will employment.

Requirements :

2+ years of retail / service sales or fitness sales experience.

Confident in generating personal sales and training Sales Associates in sales

Ability to manage and drive 4 revenue streams : memberships, retail, private training, and teacher training

Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email

Ability to excel in a fast changing, diverse environment.

Ability to recognize areas of improvement and make changes using good judgement.

An affinity and passion for fitness.

Solid writing and grammar skills.

Highly organized, proficient in data management, ability to prioritize and meet deadlines.

Professional, punctual, reliable and neat.

Strong attention to detail and accuracy.

Trustworthy and ability to handle confidential information.

Ability to work harmoniously with co-workers, clients and the general public.

Proficiency with computers and Studio software.