Marketing Technology Solution Engineer

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal : make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

At Stitch, our Solution Engineers (referred to internally as Solution Consultants) are equal parts technologist, strategist, and storyteller. In this role, you’ll work closely with our Solution Leads (think Account Executives) and Client Partners throughout the sales cycle to craft smart, scalable customer engagement strategies rooted in Braze, and often supported by other complementary platforms.

You’ll serve as the technical expert in the room, helping prospective clients understand how Stitch’s solutions can drive impact across their martech stack. While Braze is at the heart of what we do, we also know that marketers today face challenges with data architecture, reporting, and campaign execution. That’s why this role also leans on your knowledge of CDPs, data warehouses, and visualization tools to shape a full-picture solution.

This is a highly strategic, cross-functional role that demands both technical depth and strong communication. If you're naturally curious, love asking good questions, and thrive on understanding the nuances of a client’s business so you can build tailored, creative solutions, this is the role for you.

What You'll Do

• Provide expert guidance on the technical and functional aspects of the proposed solutions, ensuring alignment with client objectives and industry best practices.
• Translate and / or generate innovative concepts and ideas generated by our team into actionable, high-impact solutions that resonate with senior executives and decision-makers.
• Thoroughly understand the business & technology objectives of our prospects & customers.
• Help our Solution Leads and Client Partners drive sales by showing the value in the services our team provides and the solutions we’ve built
• Help shape innovative, AI-powered agentic solutions that unlock smarter, more impactful marketing for our clients.
• Bring a fresh and innovative technical perspective to the sales process, offering creative solutions that enhance client understanding and buy-in.
• Act as a valuable sounding board for both internal teams and clients, fostering collaborative discussions that contribute to solution refinement.
• Collaborate on pricing strategies, leveraging your technical expertise to ensure competitive and compelling proposals.
• Work closely with our Sales and Delivery leadership teams to confirm technical and resource requirements, ensuring the seamless integration of our solutions.
• Use your passion for technology to anticipate customer needs and questions, listen well, and nurture crucial relationships with our clients.
• Conduct thorough reviews of solution designs, making necessary adjustments to align with client needs and project objectives.
• Assist in crafting Statements of Work (SOW) by validating assumptions, managing expectations, and defining clear inclusions and exclusions.
• Be a key player in Internal Kick-off (IKT) meetings, facilitating effective communication between sales, delivery, and other cross-functional teams.
• Demonstrate confidence in driving conversations with executive-level leaders
• Advise the account team on technical aspects.
• Become an expert in Braze and its technology partners.
• Travel up to 25%, to customer sites.

What Does Success Look Like In This Role?

Requirements

Benefits