Employee Relations Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Employee Relations Manager

The Manager, Employee Relations is responsible for leading the delivery of management practices and processes associated with Employee Relations to the entire population of athenahealth’s workforce, in partnership with the HR Business Partner team. Responsible for process documentation and governance, complex case management, investigations, facilitation of regular cadence trainings, data analysis, etc. The Manager promotes positive communications between employees and leaders, uses knowledge of labor laws and economic conditions, and to identify and mitigate risks. This position will serve as the single point of contact for efficiently providing a highly accessible expert employee relations experience. The Employee Relations Manager will be responsible for proactive and responsive approaches to employee relations issues that support a positive and productive work environment.

Job Responsibilities

Advises and assists in developing, planning, directing, implementing, and governing procedures to produce effective and efficient management of the employee relations function

Provides ongoing informal and formal training to HR team on HR issues designed to provide the knowledge and tools to enhance managerial effectiveness and minimize risk

Provides ongoing coaching and feedback to leaders to elevate their managerial effectiveness

Serves as a trusted, objective advisor on employee relations matters, alongside the HR Business Partner team

Provides guidance to managers and employees regarding laws, regulations, policies, procedures and practices related to employee relations matters, alongside the HR Business Partner team

Interprets and applies company policies and practices to leaders and employees

Facilitates communication among employees and management by providing guidance and consultation regarding problem solving, dispute resolution, regulatory compliance, litigation avoidance and strives to resolve internal conflict informally through appropriate conflict management and mediation techniques

Ensures compliance with all state and federal discrimination and employment regulations

Conducts internal investigations

Maintains case tracking alongside HRBP and Legal teams

Creates reports and analyses that convey status of current cases, identifying trends, seeking out benchmarks, and developing action plans to effectively address issues, where appropriate

Typical Qualifications

BA or BS required

This person is ideally located within the Eastern Time Zone

6+ years of Human Resources experience in a corporate environment (3+ years Employee Relations Experience or equivalent)

Certifications in SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential or similar training credentials preferred

Strong coaching and facilitation skills

Experience conducting employee relations-related investigations

Must possess strong organizational, project management, process, problem-solving and teamwork skills

Excellent communication skills, both verbal and written

Comfort working and multi-tasking in a fast-paced, dynamic environment with the ability to adapt to changing priorities

About athenahealth

Our vision : In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture : Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment : Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you :

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here : athenahealth.com / careers