Vice President, Global Customer Experience; Services & Support - Mainframe Software Division

Vice President, Services & Support Software Division

We're looking for a dynamic Vice President of Services and Support to lead our global customer success, professional services, and technical support functions within the software division. In this role, you'll shape the vision for how we deliver world-class experiences to customers ensuring they gain maximum value from our solutions while scaling a high-performing services organization. This is a chance to influence strategy, build a global team, and make a direct impact on customer satisfaction, retention, and company growth.

What You'll Do

• Lead with vision : Define and execute the services and support strategy for our software division.
• Inspire teams : Manage a global organization spanning customer support, professional services, and customer success.
• Drive outcomes : Ensure customers achieve measurable value through proactive services and responsive support.
• Innovate : Expand digital and self-service support models while maintaining personal, high-touch service for strategic accounts.
• Partner : Work cross-functionally with sales, product, and engineering to align services with customer and business needs.
• Grow the business : Manage P&L for services and support, scaling operations globally while ensuring operational excellence.

What We're Looking For

Why Join Us?

Location & Travel

Compensation and Benefits

The annual base salary range for this position is $250,000 - $300,000. This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements. Broadcom offers a competitive and comprehensive benefits package : Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.