Auto Parts Counterperson

At Dorian Ford, we strive to make every customer a customer for life.

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

Every employee at Dorian Ford is absolutely critical to its success.

Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We’re Looking For

Dorian Ford is looking for a Ford Auto Parts Counter person to help support our team and provide customers with exceptional experiences.

The ideal candidate will flourish in a fast-paced and professional workplace.

Responsibilities

• Oversee the parts sales process from start to finish
• Communicate with the customer, technician and service advisors on the parts status
• Communicate with staff and customers in a friend and professional manner
• Be able to read and understand the auto parts catalog when looking up parts for vehicles
• Answer phone calls, providing price quotes and other information
• Review estimates to be sure the parts that are ordered for a vehicle are correct and all pricing is in line with the estimate
• Provide high level service to internal and external customers
• Pull and fill orders from stock
• Maintain weekly bin checks to ensure accuracy of stock
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary
• Make sure all internal requests for parts are billed on service repair order
• Received payment from retail customers or obtains credit authorization
• Set up orders for daily shipment, delivery, or pick-up

What We Offer

Qualifications

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.