Talent.com
ShopRite - Customer Service Manager
ShopRite - Customer Service ManagerShopRite • Stamford, CT, US
ShopRite - Customer Service Manager

ShopRite - Customer Service Manager

ShopRite • Stamford, CT, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Service Manager

With the General Store Manager, to effectively direct and supervise all functions and activities of the store and its Associates to achieve the Organization's goals (i.e. sales, profit, Customer Experience, and Associate Engagement) in accordance with our Purpose and Service Priorities. The Customer Service Manager will be responsible for building and driving a culture of continuous improvement and changing behavior to positively impact the Customer experience and Associate morale. This leader will ensure the efficiency of each department by implementing best practices to drive consistency to win in the competitive marketplace and impact the overall success of the total store.

Performance of the essential functions of this position requires the Manager to possess the minimum qualifications listed and to perform these functions in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency). These essential functions include, but are not limited to, the following :

Safety (Food Safety & Compliance)

  • Perform and enforce all duties are completed in accordance with all Company policies and programs, and all Local, State, and Federal laws and regulations, including all environmental, health, safety and food safety, security policies, programs, laws and regulations.
  • Perform and enforce all duties are in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
  • Ensure a clean, neat, organized and safe work environment in accordance with Store QA standards.
  • Clearly communicate and consistently enforce store and Company safety policies and procedures.
  • Observe and enforce the proper use of Personal Protective Equipment by Associates.
  • Ensure training and adherence to all company procedures in emergency situations.
  • Ensure equipment is maintained and in good working order; address any maintenance or equipment problems immediately.
  • Ensure that Associates operating power equipment (balers, hi-lo's, power jacks, slicing machines, etc.) are 18 years of age or older.
  • Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 60 lbs.

Friendliness (Customer Experience & Associate Engagement)

  • Provide strong, positive, and proactive leadership to all members of the Store Team.
  • Provide clear direction, ongoing feedback and hold each Associate accountable for their performance and results.
  • Coach, mentor, and encourage all Associates to be successful.
  • Greet all Customers and act as a role model for providing Customers with prompt, courteous service and assistance.
  • Participate in onboarding process and procedures of new Associates in accordance with applicable laws and company policies.
  • Responsible for overseeing all functions of the Front End, Bookkeeping, Courtesy, Scanning and where appropriate ShopRite From Home, Self Checkout and Mobile Scan.
  • Recommend continuous improvements to refine or execute existing marketing strategies to improve shopper commitment to the store.
  • Support current charitable promotions facing Customers (i.e. Partners in Caring, Check Out Hunger).
  • Assist with the onboarding of new Associates, including interviewing, selection and training, in accordance with Company policies and procedures and all Local, State, and Federal labor laws and regulations.
  • Provide continual training, developmental action planning, and meaningful feedback on job performance to Associates.
  • Provide opportunities for Associates to cross-train in other store departments.
  • Maintain an open line of communication and work cooperatively with all business partners.
  • Lead Associates to work cooperatively while encouraging enthusiasm, loyalty, and creativity.
  • Encourage and recognize Associates to provide a positive Customer Experience.
  • Understand all union contract and company policy parameters and apply same to daily operations and situations.
  • Handle Associate / Customer conflicts providing positive resolutions.

    • Presentation (Personal & Department Conditions)

  • Portray a professional appearance and set expectations for Associates.
  • Monitor and ensure Unit Price Labels (tags) for all items are maintained and are current.
  • Monitor and ensure cleanliness and neatness in all areas of the store, including internal and external building and grounds.
  • Ensure all merchandise is fully stocked and rotated in display cases, shelves and other applicable displays according to tag allocation and department standards.
  • Ensure all product is blocked and faced in accordance with Company policy or as assigned.
  • Ensure that featured sale merchandise is signed in accordance with Company and regulatory standards.
  • Ensure the quality of all product and secure properly in appropriate storage areas.
  • Ensure the accuracy of item pricing, item locator and shelf allocation.

    • Efficiency (Department Operations & Regulatory Compliance)

  • Supervise day to day direction of all Front End Associates.
  • Understand and utilize all required applications and current technology as relates to store Operations.
  • Monitor sales, profit, cost trends, and develop plans of actions as required.
  • Manage controllable expenses including payroll, maintenance, supplies, etc.
  • Ensure all reports and records are accurate, complete and retained in accordance with Company policy, i.e. inventory processes, CGO processes.
  • Understand and manage the impact of store financials and reports, and develop plans to achieve budgeted goals.
  • Ensure proper staffing is maintained to meet projected sales and Customer experience needs.
  • Create and manage plans to meet Company shrink goals.
  • Clearly communicate and consistently enforce store and Company policies and procedures.
  • Complete all applicable store training programs.
  • Maintain punctual and regular attendance and work overtime as assigned.
  • Ensure the quality of all product and secure properly in appropriate storage areas.
  • Ensure the accuracy of item pricing, item locator and shelf allocation.
  • Ensure reclamation or return-to-stock product procedures are followed in accordance with Company policy.
  • Ensure in-store pricing procedures, code-dating, and in-store transfers are followed in accordance with Company policy.
  • Identify and develop talent within departments.
  • Work with department manager to master productivity, profitability, effective merchandising and staff development.
  • Understand and ensure adherence to Local, State and Federal regulations as they relate to store operations.
  • Perform all duties in accordance with all Local, State, and Federal Department of Labor Minor Regulations for any Associates under 18 years of age.
  • Perform other duties as assigned.

    • Minimum Required Qualifications :

    The minimum required qualifications for this position include, but are not limited to, the following :

  • Ability to make decisions to improve business results based on data available
  • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
  • Ability to perform basic math.
  • Ability to stand / walk for the duration of a scheduled shift.
  • Ability to perform basic computer functions.
  • Ability to regularly lift 25 lbs., and occasionally lift 60 lbs.
  • Ability to work with fresh, dried and / or processed products, spices and powdered substances without negative allergic consequences.
  • Ability to work in varying temperatures.
  • Ability to tolerate dust and cleaning agents during routine housekeeping duties.
  • Ability to climb a ladder to retrieve items from overhead racking and storage areas.
  • Ability to interact with Customers in a friendly and helpful way.
  • Ability to work cooperatively with others.
  • Ability to work all assigned work schedules and comply with all time and attendance policies.
  • Ability to engage and lead Associates to achieve store goals.
    • serp_jobs.job_alerts.create_a_job

    Customer Service Manager • Stamford, CT, US

    Job_description.internal_linking.related_jobs
    Senior Customer Support Manager

    Senior Customer Support Manager

    VirtualVocations • Jamaica, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Manager, Sales and Customer Service

    Manager, Sales and Customer Service

    Macy's • Queens, NY, United States
    serp_jobs.job_card.full_time
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    The Shade Store • Port Chester, New York, United States, 10573
    serp_jobs.job_card.full_time
    At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years.We believe designing beautiful custom window treatments should be an effortless experience, so we offer ou...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day
    Shop Manager II

    Shop Manager II

    U-Haul • Long Beach, New York, USA
    serp_jobs.job_card.full_time
    Paramount Bl Long Beach California 90805 United States of America.Under the direction of the Marketing Company President profitably direct shop personnel. Engaged in the operation of a rental equipm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Grocery Manager

    Grocery Manager

    Homeland Stores • Hollis, New York, USA
    serp_jobs.job_card.part_time
    High School Diploma or Equivalent.Homeland is looking for passionate individuals who are ready to be an Employee Owner and deliver incredible customer service. Do you have a passion for food love pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    ShopRite - Assistant Store Mgr (SRS) Salary Range $29.80 - $34.60 / HR

    ShopRite - Assistant Store Mgr (SRS) Salary Range $29.80 - $34.60 / HR

    ShopRite • Carmel, NY, US
    serp_jobs.job_card.full_time
    ShopRite is a people and service business.There is no end to creating exceptional customer experience and Shopper Loyalty. Our associates are required to represent the ShopRite brand by bringing lif...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Assistant Manager

    Assistant Manager

    Edikted • Garden City, NY, United States
    serp_jobs.job_card.full_time
    If you thrive in a fast-paced environment, love fashion, and have a passion for delivering top-notch customer experiences, this is your opportunity to make an impact!. As an Assistant Store Manager,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Retail Shop Manager on Duty, Scarsdale

    Retail Shop Manager on Duty, Scarsdale

    Equinox • Scarsdale, New York, USA
    serp_jobs.job_card.full_time
    We are looking for energetic creative and enthusiastic.Equinox team at its state-of-the-art locations in.This is a great position for a candidate looking to make a significant impact in a growing a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Manager

    Service Manager

    Flexcar • Larchmont, NY, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Service Manager Location : Onsite, Larchmont, NY Compensation : $75,000.Bonus + Full Benefits Day One Flexcar is completely reimagining car ownership. We offer the world’s first month...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Retail Manager

    Retail Manager

    Savers / Value Village • West Hempstead, NY, US
    serp_jobs.job_card.full_time
    As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Manager, Customer Development, NTX

    Manager, Customer Development, NTX

    Pernod Ricard USA • Purchase, NY, United States
    serp_jobs.job_card.full_time
    Pernod Ricard is a global premium spirits and wine company.We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahlua Liqueur, The Glenlivet Gin, and Skrewbal...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Self Storage Manager

    Customer Service Self Storage Manager

    Public Storage • Mahopac, New York, USA
    serp_jobs.job_card.full_time
    Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions including selling packing and movi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    Globe Life : Moore Organizations • Stamford, CT, United States
    serp_jobs.job_card.full_time
    Educate union and credit union members on the value of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailor...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Manager, Customer Onboarding and Partnership

    Manager, Customer Onboarding and Partnership

    Mastercard • Purchase, NY, US
    serp_jobs.job_card.full_time +1
    Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Manager

    Manager

    Activate Games • Garden City, NY, US
    serp_jobs.job_card.full_time
    We are currently seeking active, passionate, and customer service-savvy professionals for the role of Manager.This position keeps you constantly on the move, with limited time spent sitting down.It...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Success / Project Manager - 50575141398

    Customer Success / Project Manager - 50575141398

    Activate Talent • Hempstead, NY, US
    serp_jobs.job_card.full_time
    Customer Success / Project Manager.We're helping our client, a fast-growing social commerce agency, find a Customer Success / Project Manager to support and scale their TikTok Shop operations acros...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Full Service Restaurant Manager

    Full Service Restaurant Manager

    Goodwin Recruiting • Lynbrook, NY, US
    serp_jobs.job_card.full_time
    We are seeking a dynamic and experienced leader to join our team as a Full Service Restaurant Manager.This is an exciting opportunity to oversee operations at a lively, guest-focused restaurant kno...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service - Self Storage Manager

    Customer Service - Self Storage Manager

    NY Staffing • Mahopac, NY, US
    serp_jobs.job_card.full_time
    Public Storage Job Opportunity.Public Storage is the self-storage industry leader and we are hiring now! Earn $17.Our benefits total rewards package available to our team includes : .Flexible and ful...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new