Technical Analyst / Application Support Engineer

Role : Technical Analyst / Application Support Engineer

Location : Okemos, MI

Duration : Long term

Rate : Market

Primary Job Responsibilities :

• Provide support for software, hardware, and operating system issues, including researching, testing and communicating potential solutions for clients.
• Should be able to understand the process of escalating issues to the next level of support (other groups within Technology Services) as appropriate as and when needed.
• Propose changes for system impacts and suggests alternatives.
• This may include changes to current processes, applications, file layouts, and web services.
• Should be well versed with extracting data from databases by creating new, or altering existing, basic to complex SQL queries.
• The data will be used to analyze issues, when developing solutions, and for testing and verification of results.
• Must be able to run the code for a Java application in debug mode to determine the cause of an issue, make a useful recommendation for a solution, and turn the results of the research over to the development team to make the change.
• Expected to be familiar with testing processes to create and document test cases to help support the development teams when needed.

Must have Technical Skills :