Sr. Director, Airframe Maintenance and Field Support

About JSSI

For more than 35 years Jet Support Services Inc. (JSSI) has been the leading independent provider of maintenance support advisory services software and financial tools to the business aviation industry. With 6000 aircraft supported by maintenance programs and software platforms JSSI leverages this wealth of data scale and innovation to drive cost savings and provide custom solutions that align to the interests of each client regardless of make or model. Learn more .

JSSI products and services include :

Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets maximize aircraft availability and enhance residual value.

Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.

Software : Traxxall and Conklin & de Decker . Powerful data platforms to help you make more informed decisions from choosing the right aircraft to tracking your maintenance inventory and MRO projects.

Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet turboprop or helicopter.

Aviation Capital. Customized asset-based finance solutions for business aviation.

The Airframe Maintenance and Field Support Director plays a mission-critical role in leading JSSIs Airframe Business. Reporting directly to the EVP of Maintenance Operations this position is accountable for ensuring the flawless planning execution and cost management of all airframe maintenance events.

This position will lead a high-performing team of Technical Advisors which will support JSSIs (HCM) customers on Scheduled and un-scheduled events. This team will ensure that all shops visits flow smoothly and our material purchasing is leveraged by JPL.

Key Responsibilities

• Leadership & Team Development
• Lead mentor and develop the field support team to ensure processes and procedures are consistently followed.
• Ensure the team is delivering world-class customer service while minimizing overall maintenance cost.
• Drive the team to strengthen their relationships with our key vendors and customers.
• Vendor Management & Partner Relationships
• Own and manage relationships with JSSIs key vendors. Develop and strengthen relationships with main shops where JSSIs maintenance events take place.
• Actively engage in the negotiations with vendors and suppliers regarding JSSIs Airframe Business.
• Collaborate with JPL to ensure material availability and cost efficiency for every event.
• Visit MROs / Shops on a regular basis.
• Budget Procurement & Cost Control
• Contribute to cross-functional efforts to deliver an accurate Airframe Business forecast.
• Ensure budget accuracy by driving best practices within the Airframe and Field Support teams.
• Identify opportunities for savings and efficiencies while maintaining service quality.
• Serve as a liaison between JPL and JSSI to ensure timely parts procurement for Airframe events.
• Support Underwriting with insights on potential cost variances and event-related risks.
• Customer Focus
• Act as the primary bridge between customers and the technical team to prevent and resolve complications.
• Strengthen relationships with customers.
• Deliver the best quality service.
• Digital Transformation & Systems
• Leverage technology to improve process efficiency.
• Act as the leader for the transition from Salesforce to Elevate ensuring a seamless changeover.

Qualifications & Skills

At JSSI we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role the annual base pay generally ranges from $190000 to $220000 with the final offer determined by variable factors including but not limited to market location job-specific knowledge skills education and addition your total rewards package may include an annual discretionary bonus plan incentive or sales bonus plan or other form of additional compensation based on your role.

Additionally for full-time employees based in the USA Canada or the Philippines we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical dental vision retirement savings programs among others starting day one of employment. For a full overview of our offerings visit the JSSI Benefits Page on our company website.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.

Required Experience :

Exec

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 190000 - 220000