Product Support Sales Representative

Product Support Sales Representative

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts, and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees.

As the Product Support Sales Representative (PSSR) you will cover an assigned territory establishing and maintaining customer relationships that focus on winning both immediate service needs, and long term maintenance agreements. The PSSR ensures quality customer service activities designed to enhance sales volume and excel in customer satisfaction.

• Provides constant support of Product Support Manager's leadership and direction
• Increase service sales and market share with all customers in assigned territory
• Initial exclusive territory - Athens, Ga.
• Maintains current customer and prospect list for assigned territory
• Coordinates regular customer visits and follow-up
• Perform site audits, technical reviews of customer equipment, and prepare service related proposals
• Market customer service agreements (CSA's)
• Maintains customer call lists, opportunity pipeline and equipment lists in SalesLink
• Promotes external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned
• Informs Product Support Manager of new customer service opportunities
• Advises the Product Support Manager and other appropriate parties of any significant active or potential customer concerns
• Consistently maintains positive, productive and mature work ethics
• Provides backup to service team as needed, including occasional after hours or vacation coverage responsibility
• Works with various vendors to solicit parts or services required to support any proposed service activity
• Maintains up to date maintenance contract pricing

To be successful in this position you should have prior experience in the heavy equipment industry. This could include as a Diesel Technician, Sales Representative or Service Coordinator. Prior sales experience would be preferred, along with excellent analytical, organization, and communication skills.

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision, and dental coverage, employee wellness programs, paid vacations and more.