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Billing Associate

Billing Associate

HighGroundLenexa, KS, US
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Job Description

Job Description

Billing Associate (Full-Time) – Power Dry | Lenexa, KS

For over 37 years, Power Dry has been the trusted leader in water damage restoration throughout the Kansas City metro area. Our team is committed to delivering fast, reliable, and high-quality service to residential and commercial customers experiencing water emergencies. We transform disruption into peace of mind—and we do it with integrity, speed, and precision.

We are seeking a Billing Associate with proven Xactimate experience to join our administrative operations in Lenexa, Kansas. This is a critical position that ensures the accuracy and professionalism of our billing processes, supports internal teams, and facilitates timely claim resolution with insurance partners.

Position Overview

As a Billing Associate, you will manage insurance estimate creation, document control, file processing, and general administrative support. You will work cross-functionally with technicians, project managers, and external stakeholders to ensure all documentation and billing aligns with industry standards and insurance guidelines.

This position is full-time, with flexible hours Monday through Friday and the potential for hybrid remote work after successful completion of training.

Key Responsibilities

Insurance Estimating & Billing

  • Prepare detailed and accurate job estimates using Xactimate software in accordance with insurance industry standards
  • Collaborate with project managers and field technicians to gather scope-specific details
  • Ensure estimates are submitted timely and follow up on pending approvals or revisions
  • Support claim negotiations with insurance adjusters as needed

Administrative File Management

  • Create, organize, and maintain digital job files from intake to closeout
  • Ensure all customer documentation, contracts, and photos are uploaded and accurately recorded
  • Track job progress and follow up on outstanding paperwork or data
  • Maintain internal databases and logs with up-to-date status and billing notes

    • Customer & Vendor Coordination

  • Respond professionally to incoming calls and emails, collecting detailed customer information
  • Communicate with insurance companies and third-party administrators (TPAs) regarding estimate status and documentation
  • Assist customers with billing-related questions and ensure a positive service experience

    • General Office Support

  • Perform administrative tasks including data entry, document formatting, reporting, and cross-team support
  • Assist in refining internal billing workflows and administrative systems to improve efficiency
  • Provide backup support to other office roles as needed during peak demand

    • Qualifications

    Required

  • Minimum 1 year of hands-on experience using Xactimate in an insurance, restoration, or construction setting
  • High attention to detail with strong organizational and analytical skills
  • Proficient with Microsoft Excel, document management, and basic office software
  • Strong written and verbal communication skills
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Self-starter with the ability to work independently and meet deadlines

    • Preferred

  • Previous administrative experience in the insurance or emergency restoration industry
  • Familiarity with CRM systems or job-tracking platforms (e.g., DASH, Job-Dox, etc.)
  • Working knowledge of insurance claim processes and documentation standards

    • Compensation & Benefits

  • Starting Pay : $17.00 / hour + performance-based bonus potential
  • Health Insurance : Company-paid (Employee) insurance with buy up options available.
  • Life Insurance : 100% company-paid coverage
  • 401(k) : Employer matching available
  • Paid Time Off : 10 PTO days + 1 floating holiday annually
  • Professional Growth : Advancement opportunities in a fast-growing company
  • Work Environment : Beautiful, modern office with positive and supportive culture
  • Remote Flexibility : Hybrid work option available after training and trial period

    • Additional Requirements

  • Successful completion of background check and drug screening
  • Full-time availability : Monday–Friday, 40 hours / week
  • Must be authorized to work in the United States

    • About Power Dry

    Power Dry is locally owned and operated in Lenexa, Kansas. We are a trusted name in the Kansas City region for water damage mitigation and restoration. Our mission is to serve our community with urgency, empathy, and excellence. If you’re looking for a company where your skills are valued, your growth is supported, and your work truly matters—join us.

    Learn more : www.powerdrykc.com

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    Billing Associate • Lenexa, KS, US