SAP Junior Technical Support EngineerCalifornia Creative Solutions Inc. • Cayce, South Carolina, USA
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SAP Junior Technical Support Engineer
California Creative Solutions Inc. • Cayce, South Carolina, USA
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job_description.job_card.job_descriptionExecute unit integration and user acceptance testing (UAT) for system changes enhancements and patches. Support production rollouts and ensure minimal disruption to HR operations. Troubleshoot and resolve system issues escalating complex problems as needed. Monitor and improve data accuracy and integrity across HR systems. Develop and maintain reports and dashboards using SAP tools Excel and Power BI. Compare data across systems to identify inconsistencies and recommend corrective actions. Support audit and compliance reporting requirements. Create and maintain technical documentation including configuration records SOPs and user guides. Provide technical support to HR users and assist with training on new system features or workflows. Update SharePoint and other collaboration tools with relevant system documentation and resources. Work closely with HR IT and Finance departments to align system functionality with business needs. Participate in cross-functional meetings to gather requirements and provide technical input on system capabilities. Assist with the development of policies and procedures related to system security and data classification in alignment with NIST 800-53 FISMA and SC InfoSec standards. Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables. Create and manage work requests in the ticketing system (e.g. DevOps) to track system changes and enhancements. Support risk mitigation strategies and ensure compliance with IT security and development standards. 3 years of experience with SAP ECC (SCEIS) HR modules including system configuration testing and troubleshooting 3 years of experience optimizing SAP HR system workflows to support automation and reduce manual processes. 3 years of experience with HR / payroll processes data privacy standards (e.g. HIPAA FLSA) and regulatory compliance frameworks. 3 years of experience in data validation integrity monitoring and issue resolution across HR systems. 3 years of experience performing advanced reporting and dashboard development using SAP tools Excel and Power BI. 3 years of experience with role-based access control (RBAC) and position-driven system access configuration. Strong problem-solving and troubleshooting skills with the ability to identify root causes and implement sustainable solutions Proficient in Microsoft Office products (Word Excel PowerPoint Visio) and collaborative tools (SharePoint OneDrive Teams) REQUIRED EDUCATION : Bachelors or Masters Degree in a relevant field of work or equivalent work experience. Experience with industry standard information security practices (PHI PII) Written and verbal communication skills Experience with creating and maintaining technical documentation including configuration records SOPs and user guides. Familiarity with IT security standards and compliance frameworks including NIST 800-53 FISMA and SC InfoSec policies. Previous experience working with State or Federal Government Understanding of IT development and implementation projects
Roles / Responsibilities :
Key Responsibilities
System Configuration & Workflow Optimization
- Configure and maintain SAP ECC HR modules within the SCEIS platform to support evolving business needs.
- Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes.
- Identify system capabilities and limitations to propose creative system-based solutions for HR modernization.
- Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles.
- Maintain system protocols and configuration documentation to support change management and audit readiness.
Testing & Implementation
Data Quality & Reporting
Documentation & Support
Collaboration & Communication
Project & Change Support
Mandatory Skill :
Desirable Skills :
Key Skills
Database,Jira,Linux,Bank,Java
Employment Type : Full Time
Experience : years
Vacancy : 1
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Technical Support Engineer • Cayce, South Carolina, USA
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