Support Specialist

Support Specialist

A growing travel company in Boulder, Colorado is looking to add a Support Specialist to their team! As a Support Specialist you will be responsible for taking initiatives to improve traveler success, demonstrating resourcefulness in solving complex issues, and showing adaptability in a dynamic environment. Responsibilities include : supporting travelers and international travel specialists, managing trip requests, responding to inquiries, and assisting with various projects to enhance the overall experience and operations. Collaboration with a global team and continuous learning are key aspects of this position. This person will need to be willing to adjust working hours to address emergencies that may arise outside the standard 9am - 5pm schedule; additionally, minor weekend coverage, to support the team, could be required. This role is offering a base salary of $50,000 - $55,000 based on years of experience. If this sounds like the role for you, please apply today! We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements

1+ year of experience in customer service and / or sales

Excellent written and verbal communication skills on the phone and over email

Highly adaptable and effective in a fast-paced startup environment

Demonstrated ability to thrive in high-pressure situations and ability to problem solve

Capable of working independently while also being a collaborative team player

Passion for travel

Willingness to learn and take on new challenges