Customer Service Representative

Stan's Heating, Air, Plumbing, and ElectricalAustin, TX, US

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

Customer Service Representative

Location : Austin, TX

Full Time, Hourly, On-Site in our Austin Texas Branch Location

Hourly Rate : 17-20 / hr + incentives $$

Stan’s Heating and Air is actively seeking a highly-talented Customer Service Representative to help elevate our customer service experience.

Please note the following work schedule for this opening :

10 AM-7 PM Monday - Friday with a rotating on-call (Saturday or Sunday)

8 AM-5 PM Monday, Tuesday, Thursday, Friday, and Saturday

Who We Are :

Stan’s Heating and Air, based out of Austin, TX, is a well-established and trusted home services company known for delivering exceptional service. We are growing rapidly and looking for enthusiastic Customer Service Representatives to join our expanding team.

At Stan’s Heating and Air, we believe in taking care of our employees so they can take care of our customers. Everybody wins!

What You’ll Do :

Answer incoming calls from customers and convert them into booked appointments
Make outbound calls to schedule appointments and follow-up on customer satisfaction
Accurate data entry into our customer database
Collaborate with all departments to ensure smooth customer interactions
Participate in ongoing training to grow professionally
Stay calm and professional in high-stress situations
Go above and beyond to exceed customer expectations
Follow up to ensure customer satisfaction with completed services

What We’re Looking For :

1-2 years of customer service experience

Proficiency with computers (Microsoft Office)

Telephone sales experience (preferably in a service environment)

Strong communication skills (oral, written, and over the phone)

A positive, friendly, and empathetic demeanor

A self-starter who works well independently and on a team

Excellent problem-solving and prioritization skills

Sales experience is a plus!

Ability to multi-task and pay attention to detail

Competitive Benefits :

Hourly Rate + Performance Spiffs $$

Dental, Vision, and Healthcare Plans

401(k) Matching

Short-Term & Long-Term Disability

Life Insurance

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP)

Why Join Stan’s Heating and Air?

At Stan’s Heating and Air, we don’t just offer a job—we offer a career where you will be valued by your team and customers. Your hard work will have a direct impact on our company’s success, and there are plenty of opportunities to grow professionally!

If you’re ready to be part of a company where you matter, apply now and start your journey with Stan’s Heating and Air!

serp_jobs.job_alerts.create_a_job

Customer Service Representative • Austin, TX, US