Technical Services Engineer

As a team member your remote support duty is to support the operation of the network. Examples include (but are not limited to) initial system configuration, performance monitoring, analysis of trend data, and resolution of system problems. We interface remotely with customers and other groups via phone and email to provide issue resolution and answer customer questions. This support is / and requires each Service Engineer to participate in an on-call rotation.

Standard on-site support duties include CONUS and OCONUS installations, testing, training, and maintenance of all locations. This includes hardware, networking, and RF component maintenance and repair, software test and integration, as well as routine maintenance and configuration changes.

This position is needed for supporting both current and future L-band system customers within the services group,

• Interact with customers on solving problems
• Analyze system issues and perform corrective actions
• Perform On-Site maintenance at each site as the need arises
• Conduct training at various local and remote sites
• Design and update training and operator manuals used by the customer
• Perform remote maintenance and software updates
• Operate and maintain customer and Viasat L-band Networks
• Configure and update Network configuration changes
• Software testing and integration
• Confirm Network configuration changes in a lab environment and deploy tested network configuration changes to a production environment
• Participate in / / on-call duty rotation and respond to customer escalations
• Proven experience using RHEL, Ansible, Cisco
• Demonstrated experience with Linux based servers
• Proven ability to work with IP / Network problems at all layers of OSI model
• Experience administering and troubleshooting Cisco Networks, Routers, Switches and Direwalls
• Current Security+ certification
• Current CCNA or higher certification (CCNP, CCIE, CISSP)
• Bachelor's degree in related technical field or directly related experience
• US government position. US Citizenship required
• Active DoD Secret Clearance
• Ability to travel up to % both CONUS and OCONUS

This role will be based out of Carlsbad, CA

Experience in OpenShift / Kubernetes / Virtual environments

Benefits

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and K plan.

PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.

Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

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