Account Receivable Collections Specialist

Zhone Technologies, Inc.Plano, TX, US

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

Description :

Zhone Technologies is seeking a motivated and detail-oriented Collections Specialist to join our team! In this role, you will report directly to the Accounts Receivable Manager and play a vital role in ensuring the timely collection of outstanding customer balances. Your primary focus will be to reduce delinquent accounts while delivering a positive customer experience and maintaining strong relationships.

We're looking for someone who thrives in a fast-paced environment, communicates effectively, and can manage their responsibilities with minimal supervision.

This position is based in our Plano headquarters, conveniently located near the Dallas North Tollway. We offer flexible start and end times to help support your work-life balance.

Essential Duties and Responsibilities :

Report to the Accounts Receivable Manager and be accountable for assigned clients, and participate in periodic Collection Team status meetings.
Monitor accounts for outstanding balances and follow up with business clients on overdue payments.
Initiate contact with clients via phone, email, or other communication channels to facilitate payment collections and resolve payment discrepancies.
Identify, document, and resolve complex issues regarding invoicing, purchase orders, statements, payments, customer refunds, and payment discrepancies
Establish effective communication lines with other departments
Accurately post customer payments by recording cash, checks, and credit card transactions, and document account or invoice status with appropriate details
Maintain backup support for credit requests, adjustment requests, and write-off requests for potential audits
Handle sensitive information in a confidential manner
Verify compliance with company policies and procedures
Exhibit good judgment on prioritizing collection efforts based on risk and exposure, and knowing when to deviate from a predetermined cadence and email template
Work closely with Sales, Order Management, Logistics, and Legal to resolve issues, including bankruptcies, cancellations, billing inquiries, etc.
Support the process to suspend accounts associated with unpaid invoices
Adheres to and enforces company policies and procedures
Complete special projects and other responsibilities ad hoc.

Requirements :

Minimum of 1-2 years of experience in accounts receivable, collections, or related field.

Proficiency with Microsoft Office programs – Outlook, Teams, Excel, Word & PowerPoint.

Oracle NetSuite ERP, QuickBooks, Salesforce experience helpful

Strong communication skills and the ability to work well in a team environment.

Strong attention to detail with a dedication to accuracy

An assertive yet professional demeanor when communicating with customers is desired.

Ability to analyze large sets of data

Exceptional organization and analytical skills

Ability to follow detailed processes and procedures

Problem solver with strong self-initiative and motivation

Experienced and comfortable calling customers when needed.

Demonstrate professionalism when dealing with conflict, changing priorities, and pressure situations

Required Education / Experience :

High School Diploma or equivalent

Preferred Education / Experience :

Associate’s degree in accounting, finance, or a related discipline

serp_jobs.job_alerts.create_a_job

Collection Specialist • Plano, TX, US