Office Coordinator

Job Description

SUMMARY

Office Team Members are an integral part of Havertys’ outstanding customer experience in our retail locations by being customer focused and working as a team. Office Coordinators support store operations by supervising the Guest Service Office. They process customer sales, process payment transactions, answer phones, schedule deliveries, handle HR / Payroll duties, and Accounts Payable functions.

Schedule : Retail hours including nights and weekends as our stores are open 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Must be able to perform all functions defined for the Office Supervisor and Office Assistant (see job descriptions)
• Supervises and performs all functions in the Guest Services Office
• Ensures the Guest Services Office is staffed sufficiently at all times
• Communicates and trains any changes to company policy and procedures for the Guest Services Office
• Performs regular audits of the store operations as stated in the Quarterly Audit Checklist for one or more locations
• Processes AP functions : merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
• May assist manager with inventory
• May make or ensure bank deposits are made daily by management
• Maintains office supplies and office machines
• Handles customer complaints, initiates, and follows up on, existing customer service tickets
• Creates and processes employee sales

Job Requirements

May also do HR / Payroll :

REQUIREMENTS

Education and / or Experience

High school diploma or general education degree (GED); or one to three years related experience and / or training; or equivalent combination of education and experience.

Other Qualifications