Delivery Manager - Process Improvement

Delivery Manager / SDLC Project Manager

A leading home improvement retailer is seeking a Delivery Manager / SDLC Project Manager to join its IT organization, supporting applications that enhance the customer experience for commercial builders. These applications enable sales representatives to proactively plan and schedule order deliveries for large-scale construction projects. The Delivery Manager will play a key role in standardizing project processes and documentation across the team, driving user adoption, and ensuring successful delivery of initiatives. This role will collaborate closely with leadership to define best practices and lead efforts from planning through roll out.

Key Responsibilities :

• Process & Documentation Standardization
• Define and implement standards for project artifacts including : Requirements Technical Design Documentation Level of Effort Estimates Project Plans
• Establish tools and storage locations for all documentation.
• Project Governance & Decision Management
• Develop guidelines for Key Design Documents (KDDs) and project decisions.
• Define decision types and usage criteria. Establish roles for consultation and sign-off.
• Standardize format, tools, and storage protocols.
• Communication Strategy
• Create a structured communication plan tailored to various user groups. Identify communication types, target personas, and required content.
• Examples include bi-weekly acceleration meetings and weekly project updates. Define format, tools, and storage location for each communication type.
• Role Clarity & RASCI Development
• Define roles and responsibilities across key project personas : Product UX Engineering Principals Delivery Manager Operations Business Partners
• Develop a RASCI matrix aligned with the 5D Model to ensure accountability and clarity.
• User Adoption & Engagement
• Lead efforts to drive adoption of standardized processes and tools. Train existing team members on new procedures and documentation standards.

55 / hr to $62 / hr. - Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.