Community Desk Specialist

Job no : 550355

Work type : Staff

Location : San José

Categories : Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Job Summary

Under the direct supervision of the Assistant Director of Residential Life, the Community Desk Specialist provides direct supervision and coordination of the overall design, implementation, and daily administration of up to 10 customer service desks serving approximately 5,000 residents. Daily functions include student staff hiring, training, scheduling and supervision, administration of guest / visitor registration, desk services and residence community front desk safety and security. The incumbent understands SJSU University Housing policies and procedures, maintains confidentiality, and shows diplomacy and comportment while working with individuals from many backgrounds. Incumbent serves as a Residential Life representative on University committees, and helps develop, support, and promote the Residential Life program.

Key Responsibilities

• Oversees daily administration of residence community front desks including operations, staffing and scheduling, policies and procedures, and payroll.
• Ensures staffing, policies and processes are implemented that adhere to and reinforce residence community safety and security initiatives.
• Establishes and implements procedures for day-to-day functions in conjunction with Residential Life professional staff.
• Oversees and ensures delivery of hall desk services including response to resident inquiries, lock outs and key access, recreation equipment check out and resident check in and check out.
• Develops and updates staff manual for all hall front desk student assistant positions.
• Coordinates the recruitment, selection, training and supervision of front desk student assistant positions.
• Plans, directs, supervises and evaluates the residence community hall desk staff.
• Coordinates staff scheduling to ensure 24 / 7 coverage at residence community desks during the academic year and summer.
• Maintains contact with Residential Life professional staff regarding desk staff duties, training and any performance concerns.
• Completes payroll process including required hiring paperwork and transactions for residential life student assistant staff.
• Trains student staff on time reporting process and ensures student time is entered correctly. Makes changes and follows up with student and professional staff as needed.
• Develops, prepares, updates, maintains and reviews annually staff manuals for desk student assistant positions.
• Develops and implements survey tools to assess and evaluate overall program effectiveness and customer satisfaction.
• Participates on department and university committees related to the administration of a comprehensive Residential Life program.

Knowledge, Skills & Abilities

Required Qualifications

Preferred Qualifications

Compensation

Classification : Administrative Analyst / Specialist – Exempt I

Anticipated Hiring Range : $4,598 / month - $5,261 / month

CSU Salary Range : $4,598 / month - $8,318 / month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents :

All applicants must apply within the specified application period : August 11, 2025 through August 25, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

jobs@sjsu.edu

408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https : / / calstate.policystat.com / policy / 9779821 / latest / and questions may be sent to jobs@sjsu.edu .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes : criminal check, employment, and education verification. Depending on the position, a motor vehicle and / or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and / or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification :

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https : / / www.sjsu.edu / clery / docs / SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https : / / www.sjsu.edu / clery / docs / SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Advertised : August 11, 2025 (9 : 00 AM) Pacific Daylight Time

Applications close : Open until filled

Whatsapp Facebook LinkedIn Email App if (typeof SocialShareKit != 'undefined') { SocialShareKit.init({ forceInit : true, reinitialize : true, selector : '.social-share-kit .ssk' }); }