Service Delivery Center Enterprise Program Management Manager

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Job Title : Service Delivery Center Program Management Manager

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets Wealth and Asset Management Insurance and Real Estate Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish and the global economy is healthy growing and secure. If you have a passion for rallying together to solve complex challenges then come join our dynamic FSO team!

At EY we believe the future of technology careers is yours to build. Youll harness technology to power human enterprise at the same time creating a tech career thats personalized for you by you. Youll be working with world-leading organizations and collaborating in global teams solving the worlds toughest challenges together with the freedom to explore new ideas and devise your own solutions. Every day youll be building your tech skill set while learning about business strategy creating an unparalleled portfolio of career experiences.

The Opportunity :

As a Program Manager at EY you will be responsible for ensuring that both business-sponsored and internal programs / projects are planned managed and governed in a consistent and disciplined manner with a focus on high-quality execution. You will help businesses realize the value from their IT investments by supporting strategy improving the customer experience and driving growth. As part of a high-performing team youll provide advice about technology enablement and the strong effect IT has on major program transformations. This is a new group being developed in our Service Delivery Center and you will have the opportunity to be a part of building a new team within this growing organization.

Your Key Responsibilities :

• Collaborate with technical delivery and management teams on the coordination of aggregated / integrated roadmap views tracking planning and resolution of risks and issues as well as identifying and managing cross-functional dependencies.
• Create and develop project charters scope and schedules then plan and assign resources to a project.
• Facilitate the centralization and automation of reporting processes where possible and relevant; actively collaborate with partners across Product and IT to meet business goals.
• Establish procedures and monitoring controls with a mindset of continuous improvement while demonstrating strong ethical behavior.
• Advise and consult with other departments about production software issues concerns problems and questions.
• Manage resources communications and cost management of projects.
• Create project organization structures including identification of key project team members and their roles and develop and communicate the project plan to align project members and stakeholders.
• Conduct kickoff meetings with all key stakeholders to announce the start of a project review the overall project plan and gain consensus.
• Measure project performance using appropriate tools and techniques to monitor the progress of the project identify and quantify any variances perform any required corrective actions and communicate to all stakeholders.
• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams.
• Manage changes to the project scope project schedule and project costs to keep the project plan accurate and updated reflecting authorized project changes as defined in the change management plan to facilitate customer acceptance.
• Identify high-level risks assumptions and constraints then implement approved actions and workarounds to minimize the impact of risks on the project.
• Communicate any development or resourcing roadblocks to leadership and facilitate resolution.
• Create and implement remedies to obstacles and challenges throughout the course of the project.
• Develop and maintain relationships with stakeholders beyond IT services including finance communications and legal to cover all potential downstream implications of a project.
• Improve team performance by building team cohesiveness and leading mentoring training and motivating to facilitate cooperation among the teams.
• Work with system end users to understand business functions and document requirements.
• Analyze current business processes to identify potential gaps between current and target states.
• Document system requirements via process / workflow diagrams including potential error conditions based upon analysis of system capabilities.
• Maintain system protocols by writing and updating procedures.
• Write and maintain end-user and system practitioner documentation as reference material.
• Effectively use the tools required for managing programs and projects at EY and provide thought leadership for the growth of the toolset and functionality to aid in PM delivery.
• Work in a fast-paced environment and communicate with both technical and management staff.

Skills and Attributes for Success :

We work with clients to plan and deliver business-led technology-driven transformation programs. We develop practical executable plans to manage the journey from strategy through execution. Our team uses industry-leading program management tools to accelerate start-up and enable highly efficient and effective program management.

Youll spend most of your time assisting in the day-to-day management of projects or as a business systems analyst. Youll monitor progress track project finances risks and issues and confirm that key stakeholders are kept informed about progress and outcomes. You should be highly organized possess outstanding verbal and written communication skills and be a self-starter.

To qualify for the role you must have :

Ideally youll also have :

What we look for

Were interested in professionals with a genuine interest to contribute to the growth of the Testing practice. You can expect plenty of autonomy and variety in this role so youll also need the ability to be nimble take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long-term pipeline of sales for the firm. If youre serious about progressing and ready to take on some of our clients most complex issues this role is for you.

What working at EY offers

We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options. Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter / Summer breaks Personal / Family Care and other leaves of absence when needed to support your physical financial and emotional well-being.

About EY

As a global leader in assurance tax transaction and advisory services we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. So that whenever you join however long you stay the exceptional EY experience lasts a lifetime.

Join us in building a better working world.

Apply now.

EY an equal employment opportunity employer (Females / Minorities / Protected Veterans / Disabled) values the diversity of our workforce and the knowledge of our people.

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity / expression pregnancy genetic informationnational origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1-800-EY-HELP3 select Option 2 for candidate related inquiries then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EYs Talent Shared Services Team (TSS) or email the TSS at .

Required Experience :

Manager

Key Skills

IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 103900 - 224700