Shelter Attendant

Bayaud Works, an AC Disaster Consulting (ACDC) Company, is dedicated to creating opportunity, dignity, and inclusion through work. For more than 50 years, Bayaud has empowered individuals with disabilities and others facing barriers to employment to build self-reliance and fully engage in their communities. Through innovative programs - ranging from inclusive workforce development and janitorial services to mobile laundry units and housing navigation - Bayaud has been a trusted community partner in Denver and beyond.

Now as part of ACDC’s national mission to deliver compassionate, full-spectrum emergency management and human services, Bayaud Works continues to expand its impact. Together, we elevate lives, strengthen resilience, and build thriving communities - one job, one opportunity, and one person at a time.

Mission of Role :

The Denver Emergency Shelter Attendant is a dual-function position responsible for security monitoring, janitorial services, fire watch supervision, and direct guest support within 24 / 7 activated emergency shelter environments. This role is critical to maintaining safety, sanitation, fire prevention, guest wellbeing, and operational continuity during cold-weather activations and emergency shelter operations. Staff in this role uphold Bayaud Works’ standards for trauma-informed care, public safety, and dignified service delivery.

Job Title : Shelter Attendant

Full Time or Part Time : FT / PT

FLSA Status : Non-Exempt

Temporary / Seasonal / Regular : Temporary / Seasonal

Hourly / Salary : Hourly

Job Location : Various shelter sites throughout Metro Denver

Reports to : Project Manager / Shelter Lead

Travel Requirements : to various shelter sites throughout Metro Denver

Position Summary :

The Denver Emergency Shelter Attendant is a dual-function position responsible for security monitoring, janitorial services, fire watch supervision, and direct guest support within 24 / 7 activated emergency shelter environments. This role is critical to maintaining safety, sanitation, fire prevention, guest wellbeing, and operational continuity during cold-weather activations and emergency shelter operations. Staff in this role uphold Bayaud Works’ standards for trauma-informed care, public safety, and dignified service delivery.

General Tasks, Duties, and Responsibilities : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Shelter Attendant / Guest Support

Provide welcoming, respectful, and trauma-informed assistance to all shelter guests.Conduct guest check-in / check-out, bed assignments, and bag-and-tag of belongings.Distribute meals, linens, hygiene supplies, and basic necessities.Monitor guest wellbeing and escalate medical, behavioral health, or safety concerns.De-escalate conflicts and behavioral disruptions using trauma-informed methods.Maintain accurate shift logs, guest counts, and incident documentation.Collaborate with shelter leadership, City staff, HOST partners, and outreach teams.

Security & Safety Functions

Perform regular interior and exterior safety patrols of the shelter site.Monitor entrances / exits and control access points.Observe guest movement and facility conditions to ensure a secure environment.Respond to disturbances and escalate to emergency services when required.Enforce shelter safety rules and community standards in a trauma-informed manner.Complete security-related documentation and incident reporting.

Fire Watch Responsibilities

Conduct assigned Fire Watch duties during periods when fire protection systems are impaired or per City Fire requirements.Perform scheduled patrols for fire hazards, obstructions, and unsafe conditions.Ensure emergency exits, pathways, and fire suppression equipment remain clear.Maintain accurate Fire Watch logs in accordance with Fire Department requirements. Immediately report fire hazards or emergencies per emergency response protocols.

Janitorial & Facility Support

Perform routine and emergency cleaning of sleeping areas, bathrooms, common spaces, and exterior areas.Sanitize high-touch surfaces according to public health and HOST sanitation standards.Remove trash, restock supplies, and monitor cleanliness throughout shifts.Assist with shelter set-up, take-down, and reconfiguration during activations.Report facility maintenance issues, hazards, or sanitation concerns.

Administrative & Compliance

Maintain strict confidentiality of guest information.Follow HOST, City of Denver, Fire Department, and Bayaud Works operating standards.Participate in required training : Trauma-Informed Care (TIC)Mental Health First Aid (MHFA)CPR / First AidDEI & Sensitivity Training (HOST-required within 15 days of hire)

Knowledge, Skills, and Abilities :

Commitment to equity, inclusion, and trauma-informed care.Ability to remain calm, compassionate, and professional in high-stress situations.Strong interpersonal, communication, and conflict-resolution skills.Comfort working with diverse and vulnerable populations, including individuals experiencing homelessness, migrants, and those with mental health or substance use challenges.Ability to follow procedures for safety, documentation, and reporting.Flexibility to work variable shifts, including overnights, weekends, and holidays.

Expected Hours of Work : Sunday – Saturday, 24 / 7 operations (days, evenings, overnights, weekends, holidays)

Physical Demands :

Regularly required to sit, stand, walk, speak, and hear. Frequently required to lift / move up to 50 pounds. Must be comfortable working in unpredictable and sometimes stressful environments, including outdoor exposure during shelter operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment : Bayaud Works is a subsidiary of AC Disaster Consulting. Our Temporary Staffing Service works with the Federal, State, as well as multiple City, County, and Private employers to help staff their open positions on an as-needed basis. Bayaud Works was created to provide opportunities to individuals with barriers to employment. We have since evolved to include employer staffing and temporary positions for shelter services, grounds keeping, safety patrol, janitorial services, transportation, delivery services, and many more. Bayaud Works provides critical services and expertise in short- and long-term homeless sheltering, cold weather sheltering, and janitorial and workforce support services. Joining Bayaud Works means being part of a team that delivers integrated solutions across emergency management, human services, and innovative community support services.

Experience and Education Required :

High School Diploma or GED required.

Experience and Education Preferred :

Prior experience in shelter services, human services, security, or related fields preferred.Experience with at-risk, vulnerable, or homeless populations strongly preferred

Additional Qualifications :

Ability to pass background check for work with vulnerable populations.Completion of HOST-mandated trainings and Bayaud Works orientation within required timeframes.

EEO Statement

Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law.

Employment decisions at Bayaud Works are based on business needs, job requirements, and individual qualifications. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

As a proud Second Chance Employer, Bayaud Works actively supports fair hiring practices and welcomes individuals who are rebuilding their lives after involvement with the justice system. We believe in the potential of every person and are committed to providing opportunities that promote stability, growth, and long-term success.

Discrimination or harassment of any kind will not be tolerated. We are dedicated to maintaining a respectful and supportive work environment for all.

The pay range for this role is : 23 - 23 USD per hour(Denver, Coloroado)

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