Retail Assistant Store Manager - Springfield, IL

Retail Assistant Store Manager

At Consumer Cellular we are redefining Retail! Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don't! This commitment is anchored in our desire to truly have a relationship with our guests. You know what, it is more like a friendship can we call you our friend? We are in the business of transforming the retail experience by doing things differently. Our team members work to delight our guests daily; they are encouraged to build relationships with guests, and our team members love coming to work every day. If you don't believe us, stop by one of our stores and you will be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and enjoying an unparalleled shopping experience.

Job Summary : The Retail Assistant Store Manager role requires meeting and exceeding expectations with overall store responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, the Retail Assistant Store Manager must have excellent customer service skills, train and manage talent, and the ability to lead and develop others. This role requires strong performance management and coaching skills to allow for the ongoing development of their team members. This position will be responsible for managing both full and part-time Mobile Advisors.

The wage for this position is between $22.25-$23.50 / hour plus uncapped commission. This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

Essential Functions : Manages all aspects of in-store execution within assigned store, including but not limited to : staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management. Establishes and maintains critical relationships with senior store and field leadership. Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives. Ensures employee satisfaction through progressive employee engagement. Manages performance in store to achieve all sales and customer service objectives.

Supervisory or Management Responsibility / Decision Making Level : Works collaboratively with senior store and field sales leadership to achieve all company objectives. Participates in regular senior store leadership meetings. Provides regular reports to senior store leadership. Participates in and completes all required sales training personally and ensures all employees in the store are fully trained at all times. Provides feedback on current store performance, derives a plan of action for future progress, and ensures execution of that plan. Directly coaches and trains sales representatives within the store.

Minimum Education and / or Experience : High School Diploma required. 3-5 years training, sales, account management, or related experience, and 2 years of retail management experience required in the wireless industry.

Requisite Abilities and / or Skills : Specialty Retail or Big Box management experience required. Proven record as a leader and department or store manager. Excellent communication skills both verbal and written. High level of business acumen. Proven ability to train and develop subordinates. Flexibility to work weekends and travel when required. Proven self-starter. Ability to incent and drive sales reps to perform and deliver client expectations. Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.

Additional Job Requirements : Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

About Consumer Cellular : Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act) : Minimum Salary : $44,100 Maximum Salary : $57,750 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing. Competitive base pay with potential for shift differential, overtime and bonus pay. Medical insurance (98% company-paid for full-time employee only coverage). Dental and Vision insurance (100% company-paid for full-time employee only coverage). 401(k) company match of 100% up to 6% of your pay. Discounted Consumer Cellular wireless phone plan for employees. Paid Time Off (PTO) available following a 30-day waiting period. 6 company-paid holidays plus 16 hours of floating holiday accrual per year. Flexible Spending Accounts (FSA) for health care and dependent care expenses. Life and AD&D insurance equal to 1x your annual earnings (100% company-paid). Long-Term Disability insurance (100% company-paid). Employee Assistance Program (100% company-paid). Education reimbursement. Employee rewards program.

• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required. Primary Location : United States-Illinois-Springfield 2933 S Veterans Pkwy, Room A03 2933 S Veterans Pkwy Springfield 62704 Job : Retail Management Travel : No Schedule : Full-time Req ID : 250739