Program Coordinator - Mission, KS

Program Coordinator

Location : Mission, KS (Hybrid)

Position Type : Full-Time

Compensation : Competitive Pay

Benefits : Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training

Job Summary : Mercury Fiber is seeking a detail-oriented and organized Program Coordinator to support daily operations and project execution for our fiber construction teams. The ideal candidate will be proficient in file management systems, Microsoft Office programs (Excel, Word, Outlook, Teams), and skilled in coordinating multiple operational tasks to ensure smooth project delivery within scope and master service agreement (MSA) requirements.

Key Responsibilities

Maintain, organize, and manage project files, documentation, permits, and records.

Track project progress, materials, service orders, and deliverables using Excel and internal management systems.

Support operational planning, scheduling, and coordination for construction projects.

Ensure project deliverables meet scope of work, contract obligations, timelines, and MSA requirements.

Assist with procurement, invoicing, compliance documentation, and record accuracy.

Coordinate and facilitate communication between internal teams, field crews, contract labor, and external partners.

Provide reports, spreadsheets, and documentation for management review.

Recommend and support process improvements to enhance efficiency and service delivery.

Maintain accurate project information within internal systems.

Assist with obtaining and tracking permits and locate tickets.

Coordinate with construction teams on aerial and underground best practices (as applicable).

Perform additional duties as assigned.

Qualifications

2+ years of experience in administrative, operations, telecommunications, or construction-related roles.

Experience with telecom wireline construction, coax, or fiber preferred.

Ability to read and interpret coax and fiber design prints preferred.

Strong organizational, communication, and multitasking abilities.

Ability to prioritize and manage multiple projects in a fast-paced environment.

Proficient in Microsoft Office (Excel, Word, Outlook, Teams, SharePoint) and adaptable to custom software.

Strong analytical skills with the ability to review data and interpret results.

Ability to work both independently and as part of a team.

Demonstrated problem-solving skills and resourcefulness.

Adaptability to evolving business needs and workplace changes.

Safety-focused mindset and commitment to quality work.

Willingness to learn and grow in telecom construction and operations.

Physical Requirements :

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

Specific vision abilities required by this job include close vision requirements due to computer work.

Light to moderate lifting may be required.

Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Ability to sit at a computer terminal for an extended period.

May be required to operate general office equipment including but not limited to copiers, printers.

Organization : Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband's rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.

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