Director of Resort Operations

The Director of Resort Operations plays a key leadership role in ensuring the seamless daily operation of the resort while upholding the highest standards of quality service and cost efficiency. This position is responsible for protecting and enhancing resort assets developing and supporting team members driving owner and guest satisfaction and contributing to the overall financial success of the property. This role partners closely with the General Manager and serves as Acting General Manager in their absence holding full operational authority and accountability. The Director of Resort Operations also partners closely with the board assisting with communications reporting and meetings to ensure alignment and transparency.

This role requires a dynamic leader who embodies our core values of Integrity Passion and Work Ethic and who is committed to fostering an exceptional resort experience for owners guests and employees alike.

As the Director of Resort Operations you will :

• Direct and oversee resort operations to ensure seamless performance across all departments.
• Serve as Acting General Manager assuming full operational oversight in the General Managers absence.
• Drive collaboration alignment and accountability through regular operations and financial review meetings
• Lead mentor and develop managers and staff to build a high-performing team.
• Provide ongoing training coaching and performance evaluations to support professional growth and succession planning.
• Ensure delivery of exceptional guest and owner service maintaining personal visibility and accessibility.
• Promote a service culture that consistently exceeds guest satisfaction goals.
• Support the preparation and execution of the annual business plan and budgets.
• Oversee forecasting expense management and compliance with financial controls and SOPs.
• Identify capital needs to protect and enhance resort assets.
• Ensure the cleanliness safety and maintenance of resort facilities through inspections and preventive programs.
• Partner with department leaders to address deficiencies and sustain operational excellence.
• Lead staff meetings and ensure accurate timely reporting in line with corporate standards.
• Uphold resort policies procedures and service standards.
• Additional duties as required.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Education & Certifications

Skills / Knowledge

Additional Information :

Travel Requirements

Supervisory Responsibilities

Required to provide direction with Operations department heads. Responsibilities include but are not limited to assigning tasks monitoring performance conducting evaluations and fostering a positive and productive work environment.

Why Westgate

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

Remote Work : No

Employment Type : Full-time

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Experience : years

Vacancy : 1