Head Teller

Description

SUMMARY : Supervise and schedule the work of tellers.

JOB RESPONSIBILITIES

• Sell products and services to new and existing customers / prospects, as well as make referrals to appropriate departments. Maintain accurate tracking of individual cross sales and sales referrals and compile teller staff sales referral results weekly.
• Process customer transactions efficiently and accurately in accordance with established Policies and Procedures.
• Handle all Customer Service requests timely and accurately.
• Provide excellent customer service at all times.
• Balance cash and transactions to within set Bank Standards.
• Adhere to check handling guidelines, established drawer limits, and signing authorities at all times.
• Maintain a neat and orderly work area and ensure that all confidential records are properly secured at all times.
• Oversee the operations of the teller line with regard to the following

Staffing

Schedule teller personnel to maintain proper staffing level

Assist with locating teller differences

Vault Control

Negotiable Instruments

Monitor and approve Teller Time reports

SKILLS / KNOWLEDGE AND ABILITIES / EXPERIENCE

WORKING CONDITIONS

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.

Requirements

Candidates may be subject to the following screenings :

Credit Check, Drug Testing, and Criminal Background Check