Director of Information Technology and Security

Director Of Information Technology And Security

Pano AI is seeking a strategic and hands-on Director of Information Technology and Security to lead and scale our internal technology function. You'll serve as the company's senior-most technology and security leader, responsible for both core infrastructure and the protection of Pano AI's information assets. You'll lead IT operations and our Security & GRC teams to build and scale secure, compliant systems that enable our employees to do their best, most efficient work while maintaining a high level of security and trust that our utility and government customers expect.

This is a key leadership role that blends operational rigor with forward-thinking strategy. You'll be responsible for building high-performance IT and IS teams, maturing our systems and tooling, and enabling scalable, secure growth as we continue to expand globally.

What you'll do :

• Technology & Security Leadership
• Own the vision, roadmap, and execution of Pano AI's internal IT and security strategy, ensuring alignment with business goals and risk posture
• Build, mentor, and scale high-performance IT and IS teams with a focus on operational excellence, employee experience, and service delivery
• Define and track KPIs for IT operations and security programs to drive accountability and continuous improvement
• Partner with Engineering, Product, Legal, People, and other functions to ensure enterprise-wide alignment on technical controls, risk management, and audit readiness
• Infrastructure, Tools & Operations
• Oversee corporate infrastructure and core systems (e.g., Okta, Google Workspace, Zoom, MDM, SaaS stack), managing endpoint environments across Mac and Windows
• Drive automation, scalability, and lifecycle management across hardware, software, and access provisioning workflows
• Manage vendor relationships, tooling selection, and IT / security budgets with a focus on cost-effectiveness and long-term value
• Information Security & Compliance
• Lead the execution of the information security program, including policies, roadmaps, and incident response procedures
• Ensure the effective implementation of technical security controls such as SSO / MFA enforcement, endpoint protection, and device compliance
• Coordinate and support security certifications and compliance initiatives (e.g., ISO 27001, SOC 2, CCPA / GDPR, FedRAMP), including audits and remediation
• Evaluate and implement security tooling integrations into the IT ecosystem (e.g., email security, logging, CASBs, vulnerability scanners)
• Employee Technology Experience
• Champion an excellent technology experience for employees from onboarding through daily support to enable employees to do their best, most efficient work whether in the office or remote
• Continuously improve IT support processes, including helpdesk workflows, SLAs, and knowledge base content
• Act as an escalation point for executive and complex technical support needs

What you'll bring :

$22,000 - $242,000 a year. This role is eligible for a bonus. Final salary offered is based upon multiple factors, including individual job-related qualifications, education, experience, knowledge, skills and location. In addition to salary, this position is also eligible for a bonus and stock options. We offer comprehensive medical, dental, and vision insurance, unlimited paid time off, and a matching 401 (k).