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Program Director

Program Director

NeighborhoodChesapeake, VA, US
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Supervisor :

  • Chief Executive Officer (CEO) Direct Reports : All program personnel Classification : Full-Time (Exempt) Position Summary Reporting directly to the CEO, the Program Director (PD) is entrusted with steering the Neighborhood Career School.
  • The PD oversees daily operations and drives all program elements, aiming to surpass career and community development KPIs, goals, and objectives.
  • This role requires a seasoned leader with significant experience in program management and program development who can step in ready to lead from day one.
  • The PD will learn our way of doing things and our program , but must bring a proven track record of successfully managing and scaling complex programs.
  • The Program Director carries responsibility for the entire Leader journey — from recruiting and admissions, to classroom content and Leadership Lab, to coaching, community gatherings, retreats, volunteer Allies, and employer partnerships.
  • It is a role that integrates people, processes, and outcomes across multiple moving parts, ensuring the whole system works together to achieve life-changing results for Leaders.
  • General Responsibilities Program Leadership & Operations Strategically align staff and resources to maximize program effectiveness and efficiency.
  • Manage the entire journey of program participants, ensuring optimal placement of people and processes.
  • Handle all critical conversations with program participants, including dismissals.
  • Collaborate with organizational leadership for seamless program planning, execution, and communication.
  • Refine and innovate program standards, curricula, and practices to keep Neighborhood on the cutting edge of workforce development.
  • Plan and manage class sizes, schedules, and budgets in alignment with organizational strategy.
  • Maintain the highest ethical standards in all program activities, reflecting the mission and values of Neighborhood.

Key Areas of Oversight Program Recruiting & Admissions :

  • Provide high-level leadership over all recruiting and admissions efforts.
  • This includes building and managing referral partner relationships, overseeing online and community-based marketing strategies, and ensuring consistent, rigorous admissions and orientation processes that identify Leaders ready to thrive in the program.

    • Community Development :

  • Shape and steward the Neighborhood community by overseeing weekly Community Gatherings, biannual class Retreats, and the integration of volunteer Allies.
  • The PD ensures that each of these elements contributes to a vibrant, supportive, and mission-driven culture for Leaders and their families.

    • Program Development :

  • Direct the ongoing development and execution of all program content.
  • This includes oversight of Leadership Lab (curriculum adherence and quality), integration of career readiness training, and alignment of all content with Neighborhood’s holistic poverty alleviation model.
  • The PD is responsible for measuring outcomes, refining delivery, and ensuring innovations are designed and implemented effectively.

    • Career Development & Employer Partnerships :

  • Expand and maintain robust career pathways for Leaders by cultivating strategic partnerships with employers, industry associations, and educational institutions.
  • The PD ensures that training, certifications, and employer connections translate into living-wage job opportunities for graduates.

    • Staff Leadership & Development :

  • Ensure all program staff are effectively recruited, onboarded, trained, and supported to excel in their roles.
  • The PD sets clear expectations, provides ongoing coaching and professional development, and builds a healthy, high-performing culture.
  • A proven track record of leading diverse teams, developing talent, and holding staff accountable for outcomes is essential.

    • Full Program Integration & Outcomes :

  • Beyond individual areas, the PD is accountable for the whole system — ensuring that recruiting, curriculum, coaching, community, and employment pathways work together seamlessly.

    • Success in this role is measured by the collective outcomes of Neighborhood’s Leaders :

  • graduation, job placement, and long-term stability.

    • About You Experience we’re looking for (required) :

  • Extensive senior-level program leadership experience, including oversight of large teams and budgets.
  • Proven success in program development, with measurable outcomes from creating, refining, and scaling programs.
  • Multi-year experience in training or teaching in diverse group environments, excelling in both curriculum oversight and facilitation.
  • Deep knowledge of poverty and systemic barriers, ideally with hands-on experience in workforce or community development.
  • Demonstrated ability to lead culturally diverse teams with a balance of empathy, accountability, and high expectations.
  • Strong financial and operational acumen, with a track record of maximizing resources for greater impact.
  • Proficiency with program management tools and systems, including databases, budgeting software, and Google Suite.
  • Demonstrated ability to use data and technology to track performance, manage budgets, and support decision-making at a high level.

    • You will be successful if you demonstrate :

  • Action Oriented – Takes on new opportunities and tough challenges with urgency, energy, and enthusiasm.
  • Values Differences – Recognizes and celebrates the value that different perspectives and cultures bring.
  • Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.
  • Situational Adaptability – Adapts approach and demeanor in real time to meet shifting demands.
  • Decision Quality – Makes timely, sound decisions that keep the organization moving forward.
  • Ensures Accountability – Holds self and others accountable to meet commitments.
  • Manages Conflict – Handles conflict situations with effectiveness and maturity.
  • Drives Engagement – Creates a climate where people are motivated to do their best work.
  • Innovative – Seizes opportunities to improve effectiveness and impact.
  • Business Literate – Understands financial reports, applies data to assess program effectiveness and efficiency, acts in a fiscally responsible manner, and is fluent in using databases, budgeting software, and Google Suite to manage information and operations.
  • Politically Astute and Tactful – Navigates competing interests with wisdom and diplomacy.

    • Hours, Compensation & Benefits Required Hours :

  • This is a salaried role.

    • Work hours are set in partnership with the CEO, but Wednesday evenings (4 :

  • 30–8 : 30 pm) are required for Community Gatherings.

    • Salary :

  • 80,000 Paid Time Off : 20 days of PTO annually, plus the entire week of Thanksgiving and December 25 – January 1 as additional paid time off.
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    Program Director • Chesapeake, VA, US