Sr. Tech Sales Support Specialist, EP

Additional Location(s) : US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges. With access to the latest tools information and training well help you in advancing your skills and career. Here youll be supported in progressing whatever your ambitions.

About the role :

Provide industry-leading technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field personnel and other internal customers. Help our customers use our products by providing immediate accurate and up-to-date information regarding current EP products and systems assisting with troubleshooting problem solving and product performance assessments.

Work model sponsorship relocation :

This role follows a remote work mode. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities will include :

Provide top technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field staff and internal clients through various channels (phone chat email) MondayFriday for a shift during the hours of 6 : 30 a.m.5 : 00 p.m. CST.

Handle stressful inquiries and situations to ensure positive results.

Assess product performance and recommend system improvements using advanced troubleshooting and in-depth product and clinical expertise.

Train and support EP personnel via calls written communications and field assistance.

Document and evaluate inquiries comments and concerns; identify quality-related product complaints.

Maintain proficiency in all current and upcoming products including investigational studies and industry trends.

Lead coach review work and mentor less experienced or new staff members.

Develop business processes maintain the knowledge base and create peer training materials.

Qualifications :

Required qualifications :

Minimum of three years experience in Electrophysiology (EP) or relevant clinical practice with strong familiarity with FARAPULSE and OPAL technical and clinical troubleshooting.

Proven expertise in technical problem solving coupled with a demonstrated commitment to advocating for and empathizing with Boston Scientific EP field personnel and internal customers.

Extensive experience in troubleshooting and providing clinical guidance within an Electrophysiology (EP) laboratory setting.

Ability to work independently with minimal supervision maintain organization and consistently deliver results on schedule.

Demonstrated adaptability and flexibility effectively contributing to a newly established team within a rapidly expanding division.

Ability to work with ambiguity and incomplete information.

Recognizes opportunities for improvement and recommends effective solutions.

Displays enthusiasm for Electrophysiology (EP) acknowledging the positive impact our products have on patients and healthcare professionals.

Proven success working remotely from a dedicated home office; remote experience preferred.

Preferred qualifications :

Bachelors degree in a related clinical or technical discipline.

Experience supporting global teams or cross-functional projects within the medical device or healthcare industry.

Familiarity with complaint-handling systems or CRM databases.

Demonstrated leadership or peer mentorship experience.

Requisition ID : 617742

Minimum Salary : $82600

Maximum Salary : $156900

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) see vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training pertinent education including licensure and certifications among other relevant business or organizational needs. At BSC it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly) non-sales roles may also include variable compensation from time to time (e.g. any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt non-sales roles may also include variable compensation i.e. annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions : It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate. Now more than ever we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

So choosing a career with Boston Scientific (NYSE : BSX) isnt just business its personal. And if youre a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you!

At Boston Scientific we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion equality and opportunity for all. By embracing the richness of our unique backgrounds and perspectives we create a better more rewarding place for our employees to work and reflect the patients customers and communities we serve.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy the Company will continue to take steps to assure that recruitment hiring assignment promotion compensation and all other personnel decisions are made and administered without regard to race religion color national origin citizenship sex sexual orientation gender identity gender expression veteran status age mental or physical disability genetic information or any other protected class.

Please be advised that certain US based positions including without limitation field sales and service positions that call on hospitals and / or health care centers require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company you will be expected to meet the ongoing requirements for your roles including any new requirements should the Companys policies or protocols change with regard to COVID-19 vaccination.

Among other requirements Boston Scientific maintains specificprohibited substancetest requirements for safety-sensitive positions. This role is deemed safety-sensitive and as such candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Required Experience :

Senior IC

Key Skills

Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support

Employment Type : Full Time

Experience : years

Vacancy : 1