Patient Support Specialist - NJ Late Shift

Magnit Direct Sourcing on behalf of ConnectiveRx is currently hiring for an Patient Support Specialist rolefor a temporary assignment in Whippany, New Jersey .

"The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and / or pharmacies related to providing access to care on behalf of our client's copay assistance programs. This individual is part of a highly concierge 'white glove' service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client's copay assistance programs. This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.

What You will Do :

• Responds to inbound phone calls and claims (as well as outbound calls) to / from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and / or may answer phones.
• Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
• Performs other assignments as needed.
• May be asked to assist other departments as needed with an administrative task (mail sort and / or claims processing) Why work with us?
• Immerse yourself in an excellent company culture with fun events and volunteer opportunities.
• Enjoy competitive benefits, including medical, dental, vision, and more.
• Please take advantage of our 401k package with a dollar-for-dollar match-up.
• Generous PTO and paid holiday days are offered.
• Embrace opportunities for professional and personal growth in our team-oriented atmosphere."

"What We Need From You :

QUALIFICATION / LICENSURE

Work Authorization : US Citizen

Preferred years of experience : 1 years

Travel required : No travel required

Shift timings :